Advanced Supervisory Skills - The Supervisor Development Programme

Introduction :

The "Advanced Supervisory Skills - The Supervisor Development Programme" is designed to enhance the capabilities of supervisors and team leaders in today's fast-paced work environment. This course focuses on providing advanced tools, techniques, and best practices that empower supervisors to effectively lead their teams, manage conflicts, and drive performance. Participants will gain insights into strategic thinking, effective communication, and coaching methods that foster a positive and productive workplace culture.

Target Audience :

• Current supervisors and team leaders seeking to enhance their supervisory skills.
• Newly promoted supervisors transitioning from individual contributor roles to leadership positions.
• Human resource professionals involved in talent development and training.
• Anyone interested in refining their skills in team management and leadership.

Course Objectives :

• Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization develop a strategy for enhancing the effectiveness of their teams
• Develop a strategy to support and develop the performance of each member of their staff
• Review their personal working practices and managerial style
• Demarcate between supervisory and the operational roles
• Understand and practice basic supervisory skills
• Explain how to set and monitor objectives for themselves and their teams
• Recognize what motivates them and describe ways to motivate others effectively
• Use different communication techniques with their teams
• Use an appropriate strategy for task-delegation
• Motivate and support their teams to achieve their targets
• Demonstrate effective questioning skills
• Identify their sources of power and influence

Course Modules:

The Supervisor's Role and Competences:

• Action planning
• Roles and responsibilities of the supervisor
• The competency concept - measuring actual behaviors against the model
• Understanding organizational culture
• Developing a network of relationships and influence

Delegation and Management Style

• Delegation skills and empowerment
• Management style – ‘situational’ & ‘differential’ leadership models
• Group dynamics and team formation
• Conflict and conformity in group situations
• Problem-solving and decision making
• Managing team meetings

Communication Skills

• Improving communications and relationships
• Dimensions of staff performance
• Practical motivation
• Appraisal - case studies in performance management
• Coaching and developing staff - the skills of on-job training

Managing Performance & Relationships

• Assertiveness
• People problems and problem people
• Constructive criticism - giving and receiving
• Discipline
• Fundamental principles for time management
• Managing time with other people in mind
• Planning and priority setting
• Interruptions and accessibility
• Understanding stress and managing stressed staff

Managing Change and Continuous Improvement

• Concept of continuous improvement
• Improving systems and processes
• Engaging and enthusing the team
• Creative thinking techniques
• Implementing change
• Influencing skills - making a case and managing the ‘politics’
• Action planning