We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the euroqst.com website (“Website” or “Service”) and any of its related products and services (collectively, “Services”), and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it. This Policy is a legally binding agreement between you (“User”, “you” or “your”) and EUROQUEST INTERNATIONAL s.r.o. (“EUROQUEST INTERNATIONAL s.r.o.”, “we”, “us” or “our”). If you are entering into this agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this agreement, you must not accept this agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.
Collection of Personal Information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you make a purchase, or fill any forms on the Website. When required, this information may include the following: contact information such as email address, phone number, etc.; basic personal information such as name, country of residence, etc.
Privacy of Children
We do not knowingly collect any Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Website and Services. If you have reason to believe that a child under the age of 18 has provided Personal Information to us through the Website and Services, please contact us to request that we delete that child’s Personal Information from our Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce this Policy by instructing their children never to provide Personal Information through the Website and Services without their permission. We also ask that all parents and legal guardians overseeing the care of children take the necessary precautions to ensure that their children are instructed to never give out Personal Information when online without their permission.
Use and Processing of Collected Information
We act as a data controller and a data processor in terms of the GDPR when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor. Our role may also differ depending on the specific situation involving Personal Information. We act in the capacity of a data controller when we ask you to submit your Personal Information that is necessary to ensure your access and use of the Website and Services. In such instances, we are a data controller because we determine the purposes and means of the processing of Personal Information and we comply with data controllers’ obligations set forth in the GDPR. We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services. We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions. In such instances, the User providing Personal Information acts as a data controller in terms of the GDPR.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or services. Any of the information we collect from you may be used for the following purposes: fulfill and manage orders; deliver products or services; send administrative information; send marketing and promotional communications; send product and service updates; respond to inquiries and offer support; request user feedback; improve user experience; post customer testimonials; enforce terms and conditions and policies; protect from abuse and malicious users; respond to legal requests and prevent harm; run and operate the Website and Services.
Note that under some legislations we may be allowed to process information until you object to such processing by opting out, without having to rely on consent or any other of the legal bases above. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Information is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Payment Processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors (“Payment Processors”) to assist us in processing your payment information securely.
Payment Processors adhere to the latest security standards as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with strict vulnerability standards in order to create as secure of an environment as possible for Users.
We will share payment data with the Payment Processors only to the extent necessary for the purposes of processing your payments, refunding such payments, and dealing with complaints and queries related to such payments and refunds.
Please note that the Payment Processors may collect some Personal Information from you, which allows them to process your payments (e.g., your email address, address, credit card details, and bank account number) and handle all the steps in the payment process through their systems, including data collection and data processing. The Payment Processors’ use of your Personal Information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this Policy. We suggest that you review their respective privacy policies.
Cookies and Tracking Technologies
The Website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. A cookie is a small text file stored on your device when you visit a website.
We use the following types of cookies:
Essential Cookies: These cookies are necessary for the Website to function properly. They enable core features such as session management and security. These cookies do not collect personal information and cannot be disabled.
Analytics Cookies: We use Google Analytics (property ID: G-WF2SBK0FTF) to collect anonymous data about how visitors interact with the Website, including pages visited, time spent on pages, and traffic sources. Google Analytics uses cookies to generate statistical reports. The data collected is aggregated and anonymous. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout).
Functional Cookies: Google reCAPTCHA is used on our contact and registration forms to prevent spam and abuse. reCAPTCHA may set cookies and collect usage data to determine whether a visitor is human. This service is provided by Google and is subject to Google’s Privacy Policy.
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of certain parts of the Website.
Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). EUROQUEST INTERNATIONAL s.r.o. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information. You have the following rights:
Right of Access: You have the right to request copies of your Personal Information held by us.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Right to Object: You have the right to object to our processing of your Personal Information, under certain conditions.
To exercise any of these rights, please contact us at info@euroqst.com. We will respond to your request within 30 days. If you believe that our processing of your Personal Information violates data protection laws, you have the right to file a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.
Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. When Personal Information is no longer required for its original purpose or any legal obligation, it will be securely deleted or anonymized.
Analytics data collected through Google Analytics is retained for a period of 26 months, after which it is automatically deleted.
Third-Party Services
We use the following third-party services that may collect data:
Google Analytics: Used to analyze website traffic and user behavior. Google may transfer data to servers outside the EEA. For more information, see Google’s Privacy Policy at https://policies.google.com/privacy.
Google reCAPTCHA: Used to protect forms from spam and abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis. For more information, see Google’s Privacy Policy.
Customer Service
We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.