Course overview
Robotic process automation lets software handle the repetitive, rule-based work that consumes so much of an organization's time. Adding AI extends it further, letting automation handle unstructured documents, language, and judgment-adjacent tasks. Together they form intelligent automation. This course shows how to identify, build, and govern it well.
Participants examine what RPA and AI actually do, how to assess which processes are worth automating, and the platforms available. The course then covers how AI extends RPA into unstructured data and language, and the governance, risk, and change management that decide whether automation delivers, using industry cases throughout.
Why this matters
Automation projects often disappoint, not because the technology fails but because the wrong processes were chosen, governance was missing, or people were not brought along. Done well, intelligent automation frees staff for higher-value work and cuts error rates. Professionals who can select, implement, and govern it deliver that outcome, work that connects to the broader view of the AI and Automation in Business Processes course.
What you will be able to do afterwards
By the end of the course, participants will be able to:
- Explain what RPA and AI do and where each fits.
- Assess processes for automation suitability and build a business case.
- Compare RPA platforms and select appropriately.
- Understand how AI extends automation to unstructured data and language.
- Govern automation and manage the workforce change it brings.
Course outline
Unit 1: Introduction to RPA and AI
The unit defines the technologies.
- Defining RPA and AI in business contexts.
- Key drivers for automation adoption.
- Benefits and challenges of automation.
- Industry use cases of RPA with AI.
Unit 2: Identifying automation opportunities
Participants examine choosing what to automate.
- Assessing processes for RPA suitability.
- Mapping workflows for automation.
- Cost-benefit analysis of automation projects.
- Prioritizing automation initiatives.
Unit 3: RPA tools and platforms
The unit reviews the tooling landscape.
- An overview of leading RPA platforms.
- Core features and functionality.
- Selecting the right tool for your organization.
- A guided walkthrough of automation workflows.
Unit 4: AI-powered automation
Participants study how AI extends RPA.
- How AI extends RPA capability.
- Handling unstructured data with AI.
- Natural language processing and machine learning in RPA.
- Examples of intelligent automation.
Unit 5: Governance, risk, and implementation
The closing unit makes automation sustainable.
- Setting up RPA governance frameworks.
- Managing risk and compliance in automation.
- Change management for workforce adaptation.
- A roadmap for sustainable automation.
How the course is delivered
The course combines structured teaching with industry cases, worked examples, and guided walkthroughs of automation workflows and tooling. Participants reason through selecting and governing automation using realistic material, so the methods transfer to their own processes. Concepts are explained clearly; programming skill is not required.
Who should attend
The course suits process and operations managers, business analysts, IT and automation staff, and transformation professionals evaluating automation. No programming background is required.
About EuroQuest International Training
EuroQuest International Training is an international training provider founded in 2015, with a catalog of more than 1,000 courses delivered to over 15,000 participants. Headquartered in Bratislava, EuroQuest runs courses across a network of European and regional training hubs and focuses on practical, current, and professionally relevant content.
Frequently asked questions
What is the difference between RPA and AI?
RPA automates rule-based, repetitive tasks by following defined steps. AI adds the ability to handle unstructured input, language, and pattern recognition. Combined, they extend automation well beyond simple rules.
Do I need to code to take this course?
No. The course focuses on identifying opportunities, selecting platforms, and governing automation rather than building bots line by line, so business and operations professionals can follow it.
Which platforms does it cover?
It surveys the leading RPA platforms and their features in a vendor-neutral way, so you can select appropriately rather than learn a single tool's interface.
Related courses
- Automating Administrative Processes Using RPA
- AI-Driven Decision Making in Operations
- AI and Automation in Project Management
- Augmented Analytics and AI-Driven Insights
Register for this course
To reserve a place or request an in-house session for your team, contact EuroQuest International Training and our team will help you confirm dates and details.
All Course Dates & Locations
28 dates · 17 cities · Oct 2026 – Jul 2027