The Airport and Airline Service Management course in Jakarta is a specialized training course designed for professionals looking to optimize service delivery and operations within the aviation industry.
From:
03-08-2026
From:
07-12-2026
Course Overview
Airports and airlines play a central role in global connectivity, where service quality, safety, and operational efficiency are key drivers of success. With rising passenger expectations, regulatory demands, and competitive pressures, leaders must master strategies that balance customer satisfaction with smooth operations.
This Airport and Airline Service Management Training Course provides participants with frameworks to optimize passenger services, streamline airline operations, and align service delivery with international standards.
Through case studies, role-playing, and service management simulations, participants will strengthen skills in managing service excellence across the aviation sector.
Course Benefits
Improve passenger experience through service excellence.
Strengthen operational efficiency in airports and airlines.
Ensure compliance with aviation regulations.
Manage customer service challenges effectively.
Build competitive advantage through service quality.
Course Objectives
Understand the dynamics of airport and airline service management.
Apply strategies to improve passenger experience.
Align customer service with safety and operational priorities.
Handle disruptions, complaints, and service recovery.
Strengthen staff performance in service delivery.
Integrate technology to enhance efficiency and service quality.
Benchmark services against global aviation standards.
Training Methodology
The course uses expert lectures, international case studies, passenger experience workshops, and service simulation exercises. Participants will apply strategies to improve both customer service and operational performance.
Target Audience
Airport and airline managers.
Aviation operations and service officers.
Customer service and passenger experience managers.
Policy makers and aviation regulators.
Target Competencies
Aviation service management.
Passenger experience optimization.
Airline and airport operations.
Customer service and service recovery.
Course Outline
Unit 1: Fundamentals of Airport and Airline Service Management
The role of service in aviation success.
Key challenges in airport and airline operations.
Balancing safety, efficiency, and service quality.
Global trends in aviation service management.
Unit 2: Passenger Experience and Customer Service Excellence
Understanding passenger needs and expectations.
Customer service strategies for airlines and airports.
Handling disruptions and complaints effectively.
Building loyalty through positive passenger experiences.
Unit 3: Operational Efficiency in Airports and Airlines
Streamlining passenger flow and check-in processes.
Baggage handling and turnaround optimization.
Coordinating airline and airport operations.
Case studies in efficiency improvement.
Unit 4: Technology and Innovation in Aviation Services
Role of digital technologies in service delivery.
Smart airports and automated service solutions.
Enhancing safety and efficiency through innovation.
Future trends in aviation technology.
Unit 5: Building Service Excellence and Compliance
Aviation regulations and service standards.
Training and motivating aviation staff.
Service recovery frameworks in aviation.
Sustaining long-term service excellence.
Ready to deliver excellence in aviation services?
Join the Airport and Airline Service Management Training Course with EuroQuest International Training and elevate passenger experience and operational success in aviation.
The Airport and Airline Service Management Training Courses in Jakarta provide aviation professionals with a comprehensive understanding of the operational, managerial, and customer service elements that define excellence in modern air transport services. Designed for airport managers, airline supervisors, ground service staff, aviation operations leaders, and customer experience professionals, these programs focus on optimizing service delivery, improving operational efficiency, and strengthening passenger satisfaction across all airport and airline touchpoints.
Participants gain deep insights into airport and airline service management principles, including passenger flow optimization, terminal operations, ground handling coordination, safety and security procedures, and service quality measurement. The courses emphasize the integration of operational planning with customer-centric strategies to ensure seamless passenger experiences. Through case studies and interactive simulations, attendees learn how to manage service challenges, enhance coordination between operational units, and apply industry best practices to elevate overall service performance.
These aviation service management training programs in Jakarta also explore emerging trends such as digital transformation in aviation, smart airport technologies, automated service systems, and data-driven decision-making. Participants examine how innovations like biometric verification, advanced passenger processing systems, and real-time operational dashboards are reshaping the future of airport and airline services. Practical sessions guide them in applying these tools to improve efficiency, reduce delays, and strengthen operational resilience.
Attending these training courses in Jakarta offers professionals exposure to one of Southeast Asia’s rapidly developing aviation markets. The city’s strategic position and expanding air travel sector provide a valuable backdrop for understanding passenger expectations and modern aviation challenges. By the end of the program, participants will be equipped with the strategic insight and operational skills needed to lead high-quality airport and airline service operations—enhancing safety, efficiency, customer experience, and organizational competitiveness in the global aviation industry.