Course overview
Office and administrative work is full of repetitive tasks, scheduling, data entry, document handling, routine correspondence, that consume time better spent on higher-value work. AI and automation can take much of that on: assistants that draft and summarize, tools that schedule intelligently, and workflows that run themselves. The skill is knowing what to automate and how to use these tools well.
This course shows how. It covers AI in office support, workflow and task automation, AI assistants and smart scheduling, data, reporting and document management, and the future of office automation. It is built for administrative, executive-support, and office professionals who want to work smarter, and it treats judgment and oversight as seriously as the tools.
Why this matters
Administrative time is valuable and often eaten by tasks that no longer need a person. Freeing that time raises the contribution of support staff, while ignoring these tools leaves easy efficiency on the table, and clumsy adoption can create new errors.
Understanding AI in office support matters because the technology is arriving in every office, and the choice is to use it well or be left behind. Professionals who know what to automate, and keep judgment in the loop, become more valuable. This course builds that capability.
What you will be able to do afterwards
By the end of the course, participants should be able to:
- Explain where AI and automation help in office support.
- Automate workflows and repetitive tasks.
- Use AI assistants and smart scheduling.
- Apply AI to data, reporting, and documents.
- Adopt these tools with judgment and oversight.
Course outline
Unit 1: Introduction to AI in office support
The course opens with the landscape.
- What AI and automation mean for office work.
- Where they add value.
- Benefits and realistic limits.
- Documented examples.
Unit 2: Workflow and task automation
This unit covers automating the routine.
- Identifying tasks to automate.
- Simple automation tools.
- Building efficient workflows.
- Avoiding automating a broken process.
Unit 3: AI assistants and smart scheduling
This unit covers everyday AI help.
- AI assistants for drafting and summarizing.
- Smart scheduling and calendars.
- Using AI output critically.
- Keeping quality and accuracy.
Unit 4: Data, reporting, and document management
This unit covers information handling.
- AI in document management.
- Automating reports.
- Data handling and quality.
- Privacy and sensitive information.
Unit 5: Future of AI and office automation
The final unit looks ahead.
- Emerging office tools.
- The changing support role.
- Building digital skills.
- Adopting change well.
How the course is delivered
The course is led through structured explanation, documented case studies, worked examples, and group discussion of how AI and automation help office work. Participants examine automation opportunities and AI tools and work through how to use them well and where to keep human judgment. For the broader tools view, it connects to Digital Tools and AI in Office Management.
Who should attend
This course suits executive assistants and administrative staff, office managers, coordinators, and support professionals. It works for those new to office AI and for experienced staff who want to automate more of their routine work confidently. No technical background is required.
About EuroQuest International Training
EuroQuest International Training was founded in 2015 by a team with more than 25 years of combined experience in professional training. The institute has delivered over 1,000 courses to more than 15,000 participants, and is headquartered in Bratislava, Slovakia, with training hubs in Dubai, London, Barcelona, Istanbul, Vienna, Paris, and Geneva. Courses are designed and reviewed by practitioners and updated to reflect current practice in each field.
Frequently asked questions
Do I need a technical background to attend?
No. The course focuses on using AI and automation tools in office work rather than building them, so it suits administrative and support staff of any technical level.
Will automation replace office support roles?
The course treats automation as a way to remove repetitive tasks and free time for higher-value work, with human judgment kept in the loop, rather than as a replacement for support staff.
Does it cover AI assistants for writing and scheduling?
Yes. A dedicated unit covers AI assistants for drafting and summarizing and smart scheduling, with emphasis on using their output critically and keeping quality.
Related courses
- Automating Administrative Processes Using RPA
- Technology-Driven Productivity in Office Management
- Advanced Office Management and Administration
- The Future of Executive Support and Office Administration
Register for this course
To reserve a place or ask about scheduling and city options for the Artificial Intelligence and Automation in Office Support course, use the registration and enquiry options on this page and the EuroQuest team will follow up with the details you need.
All Course Dates & Locations
32 dates · 16 cities · Sep 2026 – Jun 2027