|

Course Overview

Business process automation (BPA) offers organizations the ability to reduce costs, improve efficiency, and enhance accuracy. Yet, automation alone is not enough—successful adoption depends on effective change management.

This Business Process Automation and Change Management Training Course helps participants bridge the gap between technology and people. They will learn how to identify processes suitable for automation, apply digital tools effectively, and manage the human side of transformation.

Through case studies, simulations, and practical exercises, participants will gain the skills to integrate automation into workflows while engaging employees, addressing resistance, and sustaining improvements.

By the end of the course, participants will be able to balance automation’s efficiency gains with strong change management practices, ensuring both operational success and employee commitment.

Course Benefits

• Identify and evaluate processes for automation.

• Apply digital tools to streamline workflows.

• Strengthen organizational change management during automation.

• Reduce resistance and build employee buy-in.

• Enhance efficiency, accuracy, and innovation.

Course Objectives

• Define business process automation and its benefits.

• Select processes and workflows suitable for automation.

• Apply automation technologies responsibly.

• Integrate change management into automation projects.

• Communicate change effectively across the organization.

• Manage resistance and foster adoption.

• Ensure long-term sustainability of automated processes.

Training Methodology

The course combines lectures, real-world case studies, hands-on automation tool exercises, and group simulations. Participants will design automation plans supported by change management strategies.

Target Audience

• Business process managers and analysts.

• Change management and transformation leaders.

• IT managers supporting automation projects.

• Executives driving digital efficiency initiatives.

Target Competencies

• Process automation design.

• Change management integration.

• Digital transformation leadership.

• Employee engagement in automation.

Course Outline

Unit 1: Introduction to Business Process Automation

• Defining BPA and its role in organizations.

• Benefits and risks of automation.

• Global trends in digital process transformation.

• Case studies of BPA success and failure.

Unit 2: Identifying Processes for Automation

• Mapping workflows for automation opportunities.

• Criteria for automation readiness.

• Prioritizing high-value automation areas.

• Practical exercises in process mapping.

Unit 3: Tools and Technologies for Automation

• Overview of automation platforms and software.

• Robotic Process Automation (RPA) basics.

• Integrating AI and analytics into workflows.

• Selecting the right tools for your organization.

Unit 4: Change Management in Automation Projects

• Principles of change management.

• Aligning automation with people and culture.

• Strategies to address resistance to automation.

• Building communication and engagement plans.

Unit 5: Sustaining Automated Change

• Embedding automation into daily operations.

• Monitoring and improving automated processes.

• Ensuring governance and compliance.

• Building a culture of continuous improvement.

Ready to combine efficiency with transformation success?
Join the Business Process Automation and Change Management Training Course with EuroQuest International Training and lead digital change with confidence.