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Course Overview

Junior office staff often look to their supervisors and managers for guidance, feedback, and opportunities to grow. Coaching and mentoring are critical skills that help leaders build stronger teams, enhance productivity, and foster loyalty within the workplace.

This Coaching and Mentoring Junior Office Staff Training Course focuses on practical approaches to guiding employees, setting developmental goals, and creating a supportive office environment. Participants will explore communication strategies, coaching models, and mentoring practices through real-life scenarios and interactive exercises.

By the end of the course, participants will be able to confidently mentor junior colleagues, provide constructive feedback, and support staff in reaching their full potential.

Course Benefits

• Strengthen leadership and coaching skills.

• Foster employee engagement and motivation.

• Improve feedback and performance conversations.

• Build stronger, more cohesive office teams.

• Support career growth and staff retention.

Course Objectives

• Understand the principles of coaching and mentoring.

• Apply coaching models to support staff development.

• Use feedback techniques to improve performance.

• Build trust and rapport with junior staff.

• Encourage self-confidence and initiative.

• Create structured mentoring relationships.

• Support long-term career development of staff.

Training Methodology

The course uses role-playing, case studies, interactive workshops, and coaching simulations. Participants will practice real coaching conversations and mentoring scenarios.

Target Audience

• Office managers and supervisors.

• Senior administrative professionals.

• Team leaders responsible for junior staff.

• Anyone seeking to develop coaching and mentoring skills.

Target Competencies

• Coaching and mentoring techniques.

• Feedback and communication skills.

• Team leadership.

• Staff development and motivation.

Course Outline

Unit 1: Foundations of Coaching and Mentoring

• Differences between coaching and mentoring.

• Benefits for staff and organizations.

• The leader’s role as a coach and mentor.

• Identifying opportunities for guidance.

Unit 2: Building Effective Coaching Relationships

• Establishing trust and credibility.

• Creating safe spaces for feedback.

• Active listening and questioning skills.

• Overcoming barriers in coaching.

Unit 3: Coaching Models and Techniques

• GROW and other coaching frameworks.

• Goal setting and performance improvement.

• Problem-solving and critical thinking support.

• Applying coaching in daily office tasks.

Unit 4: Mentoring for Career Growth

• Structuring mentoring programs.

• Identifying developmental needs of junior staff.

• Supporting career pathways.

• Long-term mentoring relationships.

Unit 5: Giving and Receiving Feedback

• Constructive feedback techniques.

• Encouraging two-way feedback.

• Turning criticism into learning opportunities.

• Embedding feedback into office culture.

Unit 6: Motivating and Inspiring Junior Staff

• Recognizing achievements.

• Empowering staff to take initiative.

• Building self-confidence.

• Creating growth-oriented environments.

Unit 7: Embedding Coaching and Mentoring in Office Management

• Integrating development into team culture.

• Monitoring progress and outcomes.

• Case studies of effective mentoring practices.

• Action plan for ongoing coaching in the office.

Ready to guide and inspire the next generation of office talent?
Join the Coaching and Mentoring Junior Office Staff Training Course with EuroQuest International Training and become a leader who develops people, not just manages them.