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Course Overview

Conflict and crisis are inevitable in complex projects — but managed effectively, they can become catalysts for growth and innovation. This Crisis and Conflict Management in Projects Training Course provides project managers with the skills to prevent escalation, resolve disputes constructively, and lead teams confidently during high-pressure situations.

Participants will explore negotiation strategies, crisis communication, stakeholder alignment, and conflict resolution models. Through case studies and role-play, they will practice real-world scenarios to strengthen their ability to keep projects on track during challenging times.

By the end of this course, attendees will be able to transform conflict into collaboration and navigate crises with clarity and resilience.

Course Benefits

• Strengthen conflict resolution skills for project environments.

• Learn to communicate effectively during crises.

• Build trust and collaboration in high-pressure settings.

• Anticipate and mitigate project disputes.

• Lead teams with confidence during uncertainty.

Course Objectives

• Identify sources of conflict in project environments.

• Apply conflict resolution frameworks and strategies.

• Manage stakeholder expectations during disputes.

• Use effective communication in crisis situations.

• Lead teams through uncertainty with resilience.

• Turn conflicts into opportunities for improvement.

• Protect project outcomes under pressure.

Training Methodology

The course uses a blend of case studies, group discussions, crisis simulations, and negotiation role-playing. Participants gain hands-on experience in resolving disputes and managing crises in project settings.

Target Audience

• Project and program managers.

• Team leaders and coordinators.

• Professionals responsible for stakeholder management.

• Anyone dealing with high-pressure project environments.

Target Competencies

• Conflict resolution and negotiation.

• Crisis leadership and resilience.

• Communication under pressure.

• Stakeholder management and alignment.

Course Outline

Unit 1: Understanding Conflict and Crisis in Projects

• Sources of conflict in project settings.

• Early warning signs of disputes.

• Types of crises affecting projects.

• Role of leadership in prevention.

Unit 2: Conflict Resolution Frameworks

• Thomas-Kilmann conflict resolution model.

• Mediation and negotiation approaches.

• Choosing the right strategy for the situation.

• Practical exercises in conflict handling.

Unit 3: Crisis Communication and Stakeholder Management

• Communicating clearly under pressure.

• Building trust with stakeholders during crises.

• Managing expectations and reducing panic.

• Case studies of crisis communication.

Unit 4: Leading Teams Through Conflict and Crisis

• Maintaining team cohesion during disputes.

• Balancing empathy with accountability.

• Motivating under stress.

• Role of emotional intelligence in crisis leadership.

Unit 5: Risk Management and Crisis Preparedness

• Identifying potential crisis triggers.

• Building contingency and response plans.

• Simulation-based crisis exercises.

• Embedding resilience in project teams.

Unit 6: Turning Conflict into Opportunity

• Conflict as a driver of creativity and innovation.

• Learning from crisis situations.

• Embedding continuous improvement.

• Positive case examples of conflict transformation.

Unit 7: Sustaining a Conflict-Resilient Project Culture

• Building a proactive conflict management culture.

• Aligning processes with accountability.

• Embedding conflict management in governance.

• Long-term strategies for project resilience.

Ready to lead with confidence during disputes and uncertainty?
Join the Crisis and Conflict Management in Projects Training Course with EuroQuest International Training and turn challenges into opportunities for project success.