The Crisis and Conflict Management in Projects in London is a practical training course designed to equip project managers and team leaders with skills to handle conflicts and crises effectively.
From:
08-12-2025
From:
09-03-2026
From:
27-04-2026
From:
31-08-2026
Course Overview
Conflict and crisis are inevitable in complex projects — but managed effectively, they can become catalysts for growth and innovation. This Crisis and Conflict Management in Projects Training Course provides project managers with the skills to prevent escalation, resolve disputes constructively, and lead teams confidently during high-pressure situations.
Participants will explore negotiation strategies, crisis communication, stakeholder alignment, and conflict resolution models. Through case studies and role-play, they will practice real-world scenarios to strengthen their ability to keep projects on track during challenging times.
By the end of this course, attendees will be able to transform conflict into collaboration and navigate crises with clarity and resilience.
Course Benefits
Strengthen conflict resolution skills for project environments.
Learn to communicate effectively during crises.
Build trust and collaboration in high-pressure settings.
Anticipate and mitigate project disputes.
Lead teams with confidence during uncertainty.
Course Objectives
Identify sources of conflict in project environments.
Apply conflict resolution frameworks and strategies.
Manage stakeholder expectations during disputes.
Use effective communication in crisis situations.
Lead teams through uncertainty with resilience.
Turn conflicts into opportunities for improvement.
Protect project outcomes under pressure.
Training Methodology
The course uses a blend of case studies, group discussions, crisis simulations, and negotiation role-playing. Participants gain hands-on experience in resolving disputes and managing crises in project settings.
Target Audience
Project and program managers.
Team leaders and coordinators.
Professionals responsible for stakeholder management.
Anyone dealing with high-pressure project environments.
Target Competencies
Conflict resolution and negotiation.
Crisis leadership and resilience.
Communication under pressure.
Stakeholder management and alignment.
Course Outline
Unit 1: Understanding Conflict and Crisis in Projects
Sources of conflict in project settings.
Early warning signs of disputes.
Types of crises affecting projects.
Role of leadership in prevention.
Unit 2: Conflict Resolution Frameworks
Thomas-Kilmann conflict resolution model.
Mediation and negotiation approaches.
Choosing the right strategy for the situation.
Practical exercises in conflict handling.
Unit 3: Crisis Communication and Stakeholder Management
Communicating clearly under pressure.
Building trust with stakeholders during crises.
Managing expectations and reducing panic.
Case studies of crisis communication.
Unit 4: Leading Teams Through Conflict and Crisis
Maintaining team cohesion during disputes.
Balancing empathy with accountability.
Motivating under stress.
Role of emotional intelligence in crisis leadership.
Unit 5: Risk Management and Crisis Preparedness
Identifying potential crisis triggers.
Building contingency and response plans.
Simulation-based crisis exercises.
Embedding resilience in project teams.
Unit 6: Turning Conflict into Opportunity
Conflict as a driver of creativity and innovation.
Learning from crisis situations.
Embedding continuous improvement.
Positive case examples of conflict transformation.
Unit 7: Sustaining a Conflict-Resilient Project Culture
Building a proactive conflict management culture.
Aligning processes with accountability.
Embedding conflict management in governance.
Long-term strategies for project resilience.
Ready to lead with confidence during disputes and uncertainty?
Join the Crisis and Conflict Management in Projects Training Course with EuroQuest International Training and turn challenges into opportunities for project success.
The Crisis and Conflict Management in Projects Training Courses in London provide professionals with the essential knowledge and practical skills to navigate and resolve challenges that can disrupt project performance. Designed for project managers, team leaders, executives, and risk management professionals, these programs focus on equipping participants to handle crises, manage conflicts, and maintain operational continuity in complex project environments.
Participants gain a comprehensive understanding of crisis and conflict management, exploring strategies for early identification of risks, effective communication during high-pressure situations, and resolution techniques that preserve relationships and project outcomes. The courses emphasize practical approaches to negotiation, mediation, and decision-making under uncertainty. Through case studies, role-play exercises, and real-world scenarios, attendees learn to assess situations objectively, address disputes constructively, and implement structured plans to mitigate the impact of crises.
These project crisis and conflict management training programs in London blend theoretical frameworks with applied practice, providing participants with tools to develop contingency plans, manage stakeholder expectations, and foster resilient project teams. Topics include risk assessment, conflict analysis, communication strategies, leadership under pressure, and integrating preventive measures into project planning. The curriculum highlights the balance between maintaining operational control and promoting collaboration, ensuring that teams remain effective even during challenging circumstances.
Attending these training courses in London offers professionals the opportunity to engage with experienced instructors and international peers, benefiting from diverse perspectives on crisis response and conflict resolution. The city’s dynamic project and business environment provides an ideal backdrop for exploring innovative strategies and practical solutions. By completing this specialization, participants will be equipped to manage project crises and conflicts with confidence, maintain team cohesion, and ensure successful project delivery while strengthening organizational resilience and stakeholder trust in an increasingly complex global landscape.