The Crisis and Issues Management for Organizations in Amman is a professional training course designed to prepare leaders to manage risks and organizational challenges.
From:
27-04-2026
From:
21-09-2026
Course Overview
Crises and emerging issues can strike any organization, threatening reputation, stakeholder trust, and business continuity. Proactive crisis and issues management ensures that organizations are prepared to respond swiftly, minimize damage, and emerge stronger.
This Crisis and Issues Management for Organizations Training Course equips participants with the tools to identify risks, design crisis response strategies, and manage sensitive issues before they escalate. Attendees will learn how to anticipate, prepare for, and manage crises while maintaining clear, credible, and consistent communication with stakeholders.
Through simulations, role-playing, and case studies, participants will gain hands-on experience in developing issue monitoring systems, running crisis response teams, and managing high-stakes communication challenges.
Course Benefits
Anticipate and mitigate organizational risks.
Develop crisis management and issues response plans.
Communicate effectively with stakeholders under pressure.
Protect and restore organizational reputation.
Strengthen resilience and preparedness for future challenges.
Course Objectives
Define crisis and issues management in organizational contexts.
Identify potential risks and issues proactively.
Develop crisis response frameworks and action plans.
Manage stakeholder expectations and communications.
Apply media handling techniques in crisis scenarios.
Monitor issues and prevent escalation.
Evaluate crisis responses and embed lessons learned.
Training Methodology
The course integrates lectures, organizational case studies, simulations, media role-plays, and group exercises. Participants will apply frameworks and tools to real-world crisis and issue management scenarios.
Target Audience
PR and communication professionals.
Executives and senior leaders.
Risk, compliance, and crisis management officers.
Corporate affairs and stakeholder engagement leaders.
Target Competencies
Crisis management planning.
Issues monitoring and resolution.
Stakeholder trust and communication.
Reputational risk management.
Course Outline
Unit 1: Foundations of Crisis and Issues Management
Defining crises and organizational issues.
Key differences between issues management and crisis response.
Crisis life cycles and escalation models.
Case studies of organizational crises.
Unit 2: Anticipating and Identifying Issues
Risk scanning and early warning systems.
Issues monitoring and prioritization tools.
Identifying triggers and early signs of escalation.
Practical exercises in issue identification.
Unit 3: Crisis Response Frameworks and Planning
Building organizational crisis response plans.
Roles and responsibilities in crisis teams.
Scenario planning and simulations.
Developing issue management protocols.
Unit 4: Communication and Media in Crisis Management
Principles of transparent and credible communication.
Stakeholder communication strategies.
Media handling and spokesperson training.
Social media crisis communication.
Unit 5: Post-Crisis Recovery and Lessons Learned
Evaluating crisis responses and outcomes.
Rebuilding trust and reputation post-crisis.
Embedding resilience into organizational culture.
Continuous improvement in issues management.
Ready to protect reputation and lead confidently in a crisis?
Join the Crisis and Issues Management for Organizations Training Course with EuroQuest International Training and equip your organization with resilience, credibility, and preparedness.
The Crisis and Issues Management for Organizations Training Course in Amman is designed to equip professionals with the essential skills and strategies to effectively navigate and manage crises and emerging issues within their organizations. This comprehensive program is tailored for executives, communication managers, risk officers, and public relations professionals aiming to enhance their crisis preparedness and response capabilities.
Participants will delve into the core principles of crisis and issues management, learning to identify potential risks and issues proactively. The course covers the development of crisis response frameworks, stakeholder communication strategies, and media handling techniques, ensuring that attendees are prepared to manage sensitive situations with confidence and clarity. Through real-world case studies and practical exercises, participants will gain insights into the dynamics of crisis escalation and the importance of timely and transparent communication in maintaining stakeholder trust.
The curriculum also emphasizes the significance of post-crisis recovery, focusing on evaluating responses, rebuilding reputation, and embedding resilience into organizational culture. By attending this training in Amman, professionals will engage with a network of peers and experts, sharing experiences and strategies to navigate the complexities of crisis and issues management. The city's dynamic business environment provides an ideal setting for learning and collaboration, equipping participants with the knowledge and tools to lead their organizations through crises effectively and emerge stronger.
Upon completion, attendees will be well-prepared to implement robust crisis management strategies that safeguard organizational integrity, ensure business continuity, and uphold stakeholder confidence in the face of adversity.