The Crisis Handling and Conflict Resolution in Offices in Amman is a professional training course that equips participants with tools to manage workplace crises and resolve conflicts effectively.
From:
12-01-2026
Course Overview
Conflicts and crises are inevitable in fast-paced office environments. Effective resolution requires leaders and administrators to adopt structured approaches, emotional intelligence, and governance-based frameworks to restore stability and protect organizational performance.
This course covers conflict identification, mediation techniques, negotiation frameworks, crisis communication, stakeholder management, and resilience building. Participants will learn how to address disputes constructively, mitigate risks, and strengthen office collaboration.
At EuroQuest International Training, the course combines case studies, role-plays, and practical workshops to prepare leaders for managing conflicts and crises in executive office environments.
Key Benefits of Attending
Master frameworks for conflict resolution and mediation
Strengthen crisis handling and communication strategies
Build resilience in office operations and executive support
Apply negotiation and problem-solving techniques
Foster collaboration and trust across teams
Why Attend
This course equips professionals with tools to manage crises and disputes effectively, ensuring organizational stability, healthy office dynamics, and long-term productivity.
Course Methodology
Expert-led lectures on crisis and conflict frameworks
Case studies of workplace conflicts and resolutions
Workshops on negotiation and mediation practices
Simulations of crisis management scenarios
Group projects on resilience strategies
Course Objectives
By the end of this ten-day training course, participants will be able to:
Identify causes and types of office conflicts and crises
Apply structured frameworks for conflict resolution
Use mediation and negotiation strategies effectively
Strengthen crisis communication and trust-building
Ensure business continuity in times of disruption
Apply emotional intelligence in dispute resolution
Develop contingency plans for office operations
Foster collaborative problem-solving across teams
Manage stakeholder relationships under stress
Benchmark conflict resolution practices against global standards
Integrate ethics and governance in conflict handling
Build long-term resilience strategies for office stability
Target Audience
Office managers and administrators
Executive assistants and senior support staff
HR managers and employee relations specialists
Operations leaders and corporate services professionals
Consultants in conflict resolution and governance
Target Competencies
Conflict management and mediation
Crisis communication and negotiation
Emotional intelligence and leadership
Risk and contingency management
Governance and ethical resolution practices
Stakeholder engagement and trust-building
Resilience and collaboration strategies
Course Outline
Unit 1: Introduction to Crisis and Conflict in Offices
Understanding office crises and conflicts
Causes of workplace disputes and breakdowns
Case studies of crisis scenarios
Workshop on conflict identification
Unit 2: Conflict Resolution Frameworks
Models of workplace conflict resolution
Mediation techniques and structured approaches
Problem-solving and root cause analysis
Simulation of conflict resolution
Unit 3: Crisis Communication Strategies
Principles of communication under pressure
Transparency, empathy, and clarity in messaging
Handling rumors and misinformation
Role-play on crisis communication
Unit 4: Negotiation and Mediation Skills
Negotiation frameworks for office disputes
Active listening and empathy in mediation
Win-win solutions and compromise strategies
Workshop on mediation role-plays
Unit 5: Emotional Intelligence in Conflict Handling
Recognizing emotional triggers in disputes
Self-regulation and empathy in office management
Building trust through emotional intelligence
Practical session on EI application
Unit 6: Risk and Contingency Planning
Identifying risks in office operations
Developing contingency plans for disruptions
Ensuring resilience in executive support
Case examples of risk management
Unit 7: Governance and Ethical Practices
Ethical approaches to dispute resolution
Governance frameworks in office conflicts
Compliance and confidentiality requirements
Workshop on governance-based handling
Unit 8: Stakeholder and Executive Management
Engaging stakeholders during crises
Supporting executives under pressure
Managing board-level conflict situations
Simulation of executive crisis support
Unit 9: Team Collaboration and Conflict Prevention
Building a culture of open communication
Preventive strategies for office disputes
Conflict-sensitive team management
Group activity on prevention frameworks
Unit 10: Global Best Practices in Conflict Resolution
Lessons from international conflict resolution models
Benchmarking against high-performing organizations
Case studies on cross-cultural dispute handling
Group discussion on best practices
Unit 11: Change Management in Crisis Resolution
Linking conflict resolution to change management
Managing transitions after disputes
Building adaptive and resilient office systems
Role-play on post-crisis adaptation
Unit 12: Capstone Crisis and Conflict Resolution Project
Group-based project on office crisis handling strategy
Designing integrated mediation and resolution roadmaps
Presenting strategies for long-term stability
Final action plan for organizational adoption
Closing Call to Action
Join this ten-day training course to master crisis handling and conflict resolution in offices, enabling you to manage disputes constructively, strengthen collaboration, and ensure organizational resilience.
The Crisis Handling and Conflict Resolution in Offices Training Courses in Amman equip professionals with the skills and strategies needed to manage challenging situations and maintain stability in workplace environments. These programs are designed for office managers, team leaders, administrative supervisors, HR professionals, and support staff who are responsible for ensuring smooth operations and positive working relationships within their teams.
Participants learn the foundational principles of crisis management, including early detection of issues, communication planning, decision-making under pressure, and coordination of effective response actions. The courses emphasize a structured approach to handling unexpected disruptions—whether interpersonal conflicts, operational challenges, or organizational changes—while maintaining professionalism and continuity of work. Through real-world case studies and guided simulations, attendees gain experience in evaluating situations, prioritizing responses, and selecting appropriate conflict resolution techniques.
The programs also focus on conflict resolution methods, such as negotiation, mediation, active listening, and persuasive communication. Participants explore how emotional intelligence and empathy contribute to resolving disagreements, improving team dynamics, and preventing escalation. Practical tools are provided to support constructive dialogue, facilitate discussions between conflicting parties, and guide teams toward collaborative problem-solving.
These crisis handling and office conflict management training programs in Amman balance theoretical knowledge with applied skills that directly support workplace resilience. The curriculum highlights how transparency, fairness, and consistent communication shape a culture of trust and mutual respect.
Attending these training courses in Amman offers a valuable opportunity for professionals to learn from experienced instructors and exchange insights with peers facing similar workplace challenges. The city’s active professional community provides a practical context for developing effective office-based crisis and conflict management strategies. By the end of the program, participants are equipped to maintain organizational stability, support positive working relationships, and guide their teams confidently through challenging situations.