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Course Overview

Emotional intelligence (EQ) is a critical leadership skill for managing relationships, fostering collaboration, and resolving conflicts constructively. This Emotional Intelligence and Conflict Management Training Course provides leaders with tools to strengthen self-awareness, empathy, and communication while handling conflicts with confidence.

Through role-plays, assessments, and practical exercises, participants will explore how to regulate emotions, navigate difficult conversations, and build trust across diverse teams.

The course ensures leaders can turn conflicts into opportunities for growth while maintaining a positive and productive workplace environment.

Course Benefits

• Strengthen emotional intelligence for leadership success.

• Improve conflict resolution and negotiation skills.

• Enhance self-awareness and empathy.

• Build stronger relationships across teams.

• Foster a collaborative and resilient workplace culture.

Course Objectives

• Understand the components of emotional intelligence.

• Strengthen self-awareness and self-regulation as a leader.

• Apply empathy and social awareness in leadership contexts.

• Develop communication strategies for conflict management.

• Handle difficult conversations with confidence.

• Build trust and collaboration during conflicts.

• Turn conflicts into opportunities for team growth.

Training Methodology

The course uses interactive lectures, EQ assessments, role-playing, and conflict simulations. Participants will practice strategies in real-world leadership scenarios.

Target Audience

• Executives and senior leaders.

• Managers and team leaders.

• HR and talent development professionals.

• Professionals seeking to improve workplace relationships.

Target Competencies

• Emotional intelligence.

• Conflict management.

• Communication and empathy.

• Negotiation and collaboration.

Course Outlines

Unit 1: Foundations of Emotional Intelligence

• Defining emotional intelligence in leadership.

• The link between EQ, trust, and performance.

• Assessing personal EQ strengths and gaps.

• Lessons from emotionally intelligent leaders.

Unit 2: Self-Awareness and Self-Regulation

• Identifying emotional triggers.

• Techniques for emotional self-control.

• Managing stress and pressure effectively.

• Building leadership presence through regulation.

Unit 3: Empathy and Social Awareness

• Understanding others’ perspectives.

• Building stronger workplace relationships.

• Using empathy to strengthen collaboration.

• Avoiding biases in leadership interactions.

Unit 4: Conflict Management Strategies

• Understanding the nature of workplace conflict.

• Identifying conflict styles and dynamics.

• Tools for resolving conflicts constructively.

• Turning conflict into a learning opportunity.

Unit 5: Communication for Conflict Resolution

• Active listening and trust-building.

• Techniques for difficult conversations.

• Negotiation strategies for leaders.

• Case studies of conflict management.

Unit 6: Leading Teams Through Conflict

• Facilitating open and safe dialogue.

• Building team resilience after conflict.

• Role modeling conflict management as a leader.

• Aligning teams toward shared goals.

Unit 7: Embedding EQ and Conflict Skills in Leadership

• Sustaining emotional intelligence practices.

• Building conflict management systems.

• Coaching teams to develop EQ.

• Roadmap for long-term application.

Ready to lead with empathy and confidence?
Join the Emotional Intelligence and Conflict Management Training Course with EuroQuest International Training and transform challenges into opportunities for growth.