The Enhancing Negotiation and Persuasion Skills in Office Roles course in Geneva is a dynamic training course designed to help office professionals refine their negotiation and persuasion techniques.
From:
09-02-2026
From:
09-03-2026
From:
21-12-2026
Course Overview
Negotiation and persuasion are not limited to sales or leadership—they are everyday skills for office professionals who must manage priorities, allocate resources, or resolve conflicts. Mastering these abilities helps employees secure better results, foster cooperation, and build credibility.
This Enhancing Negotiation and Persuasion Skills in Office Roles Training Course equips participants with strategies to negotiate confidently, persuade effectively, and build influence in workplace interactions.
Using real-world scenarios, case studies, and role-play exercises, participants will practice techniques to handle challenging conversations, overcome resistance, and create mutually beneficial agreements.
Course Benefits
Improve confidence in workplace negotiations.
Strengthen persuasion and influence skills.
Build trust and credibility with colleagues and managers.
Resolve conflicts through constructive dialogue.
Achieve better outcomes in daily office interactions.
Course Objectives
Understand the principles of negotiation and persuasion.
Apply structured approaches to workplace negotiations.
Develop persuasive communication tailored to different audiences.
Handle objections and overcome resistance.
Balance assertiveness with empathy in discussions.
Build long-term influence and professional credibility.
Create win-win agreements that strengthen relationships.
Training Methodology
The course combines lectures, interactive role-playing, case studies, and group discussions. Participants will practice negotiation scenarios and receive feedback to refine their techniques.
Target Audience
Office managers and administrators.
Executive assistants and coordinators.
HR and administrative professionals.
Anyone seeking to improve negotiation and persuasion skills at work.
Target Competencies
Negotiation techniques.
Persuasive communication.
Conflict resolution.
Workplace influence.
Course Outline
Unit 1: Introduction to Negotiation and Persuasion
Why negotiation matters in office roles.
Differences between persuasion and influence.
Ethical considerations in persuasion.
Common workplace negotiation challenges.
Unit 2: Core Principles of Negotiation
Stages of the negotiation process.
Preparing for successful outcomes.
Understanding interests vs. positions.
Identifying common ground.
Unit 3: Persuasive Communication Skills
Framing ideas for maximum impact.
Adapting style to different audiences.
Using logic, emotion, and credibility.
Storytelling as a persuasive tool.
Unit 4: Handling Resistance and Objections
Recognizing sources of resistance.
Techniques for addressing objections.
Turning “no” into opportunities.
Role-playing objection-handling scenarios.
Unit 5: Conflict Resolution through Negotiation
Managing disagreements constructively.
Tools for collaborative problem-solving.
Balancing assertiveness with empathy.
Case studies in workplace conflict.
Unit 6: Building Influence in the Workplace
Developing credibility and trust.
Networking as a foundation for influence.
Subtle persuasion in daily interactions.
Sustaining influence over time.
Unit 7: Applying Negotiation and Persuasion at Work
Simulating workplace negotiation scenarios.
Reviewing strategies and outcomes.
Creating a personal negotiation action plan.
Embedding persuasion into office culture.
Ready to strengthen your influence in the workplace?
Join the Enhancing Negotiation and Persuasion Skills in Office Roles Training Course with EuroQuest International Training and gain the confidence to negotiate and persuade with impact.
The Enhancing Negotiation and Persuasion Skills in Office Roles Training Courses in Geneva provide professionals with a comprehensive understanding of how effective communication, strategic influence, and collaborative negotiation can strengthen workplace relationships and support organizational goals. Designed for administrative staff, coordinators, team leaders, project managers, and professionals across government, private, and international organizations, these programs focus on developing the interpersonal and analytical skills needed to navigate discussions, resolve differences, and achieve mutually beneficial outcomes in daily office settings.
Participants explore the core principles of negotiation and persuasion, including preparation techniques, interest-based negotiation, communication styles, and tactics for managing challenging conversations. The courses highlight how emotional intelligence, active listening, and rapport-building contribute to successful negotiation outcomes. Through role-play exercises, case studies, and scenario-based simulations, attendees practice developing persuasive messages, identifying shared interests, and adapting their approach to different personalities and organizational contexts.
These negotiation and persuasion training programs in Geneva integrate theoretical frameworks with practical tools that enhance confidence and professionalism in workplace interactions. Participants gain insights into conflict management strategies, stakeholder analysis, collaborative problem-solving, and the use of data and logic to strengthen arguments. The curriculum also emphasizes ethical persuasion, ensuring that influence is exercised transparently and constructively to support positive working relationships and organizational integrity.
Attending these training courses in Geneva provides an engaging and globally informed environment for professionals to refine their communication skills. The city’s international character fosters diverse perspectives and dynamic learning experiences, allowing participants to exchange best practices across sectors. By completing this specialization, professionals emerge equipped to negotiate more effectively, communicate with clarity and impact, and build stronger collaborative relationships—enhancing both individual performance and overall organizational success in today’s interconnected workplace.