The Enhancing Negotiation and Persuasion Skills in Office Roles in Singapore is a specialized training course for administrative and office professionals.
From:
13-07-2026
Course Overview
Negotiation and persuasion are not limited to sales or leadership—they are everyday skills for office professionals who must manage priorities, allocate resources, or resolve conflicts. Mastering these abilities helps employees secure better results, foster cooperation, and build credibility.
This Enhancing Negotiation and Persuasion Skills in Office Roles Training Course equips participants with strategies to negotiate confidently, persuade effectively, and build influence in workplace interactions.
Using real-world scenarios, case studies, and role-play exercises, participants will practice techniques to handle challenging conversations, overcome resistance, and create mutually beneficial agreements.
Course Benefits
Improve confidence in workplace negotiations.
Strengthen persuasion and influence skills.
Build trust and credibility with colleagues and managers.
Resolve conflicts through constructive dialogue.
Achieve better outcomes in daily office interactions.
Course Objectives
Understand the principles of negotiation and persuasion.
Apply structured approaches to workplace negotiations.
Develop persuasive communication tailored to different audiences.
Handle objections and overcome resistance.
Balance assertiveness with empathy in discussions.
Build long-term influence and professional credibility.
Create win-win agreements that strengthen relationships.
Training Methodology
The course combines lectures, interactive role-playing, case studies, and group discussions. Participants will practice negotiation scenarios and receive feedback to refine their techniques.
Target Audience
Office managers and administrators.
Executive assistants and coordinators.
HR and administrative professionals.
Anyone seeking to improve negotiation and persuasion skills at work.
Target Competencies
Negotiation techniques.
Persuasive communication.
Conflict resolution.
Workplace influence.
Course Outline
Unit 1: Introduction to Negotiation and Persuasion
Why negotiation matters in office roles.
Differences between persuasion and influence.
Ethical considerations in persuasion.
Common workplace negotiation challenges.
Unit 2: Core Principles of Negotiation
Stages of the negotiation process.
Preparing for successful outcomes.
Understanding interests vs. positions.
Identifying common ground.
Unit 3: Persuasive Communication Skills
Framing ideas for maximum impact.
Adapting style to different audiences.
Using logic, emotion, and credibility.
Storytelling as a persuasive tool.
Unit 4: Handling Resistance and Objections
Recognizing sources of resistance.
Techniques for addressing objections.
Turning “no” into opportunities.
Role-playing objection-handling scenarios.
Unit 5: Conflict Resolution through Negotiation
Managing disagreements constructively.
Tools for collaborative problem-solving.
Balancing assertiveness with empathy.
Case studies in workplace conflict.
Unit 6: Building Influence in the Workplace
Developing credibility and trust.
Networking as a foundation for influence.
Subtle persuasion in daily interactions.
Sustaining influence over time.
Unit 7: Applying Negotiation and Persuasion at Work
Simulating workplace negotiation scenarios.
Reviewing strategies and outcomes.
Creating a personal negotiation action plan.
Embedding persuasion into office culture.
Ready to strengthen your influence in the workplace?
Join the Enhancing Negotiation and Persuasion Skills in Office Roles Training Course with EuroQuest International Training and gain the confidence to negotiate and persuade with impact.
The Enhancing Negotiation and Persuasion Skills in Office Roles Training Courses in Singapore provide professionals with the practical communication and interpersonal techniques necessary to navigate everyday workplace interactions with confidence and influence. Designed for office administrators, coordinators, team leaders, and support staff, these programs focus on strengthening negotiation strategies and persuasive abilities that contribute to smoother operations, improved collaboration, and more effective problem-solving within office environments.
Participants explore the core principles of negotiation and persuasion, including interest-based negotiation, effective communication frameworks, active listening, and strategies for achieving mutually beneficial outcomes. The courses highlight how clarity, empathy, and professionalism shape successful interactions with colleagues, vendors, clients, and stakeholders. Through role-play scenarios and real-world case examples, attendees practice managing disagreements, presenting proposals, and facilitating consensus while maintaining positive working relationships.
These negotiation and persuasion training programs in Singapore blend theoretical insights with hands-on application, ensuring participants develop both strategic understanding and practical skillsets. The curriculum covers managing difficult conversations, addressing resistance, influencing decision-making, and adapting communication styles to diverse personalities in the workplace. Participants also gain exposure to tools that enhance confidence, assertiveness, and diplomacy—skills that are essential for navigating fast-paced office settings.
Attending these training courses in Singapore offers professionals a learning experience enriched by the city’s multicultural, collaborative, and high-performance business environment. Singapore’s global workplace dynamics provide valuable context for understanding communication challenges and applying negotiation strategies across diverse teams. By the end of the program, participants will be equipped to negotiate effectively, persuade with clarity, and contribute to more harmonious and productive office operations—empowering them to excel in their roles and support organizational success.