Lean Six Sigma for Operational Excellence Training Course

Course overview

Operational excellence is easy to declare and hard to sustain. Most organizations can improve a process once; far fewer build the discipline to keep improving after the consultants leave and attention moves on. Lean Six Sigma exists to close that gap, pairing lean's focus on flow and waste with Six Sigma's focus on reducing variation, so that improvement becomes a repeatable method rather than a one-time push.

This course, held at EuroQuest International Training, develops a working command of Lean Six Sigma for operational excellence. Participants move through the DMAIC method, lean tools, and the strategic use of both to lift performance across an organization. The course builds practical understanding of the methodology; it is educational and does not award a Lean Six Sigma belt certification.

Why combining lean and Six Sigma works

Lean makes processes faster by removing waste, and Six Sigma makes them more reliable by reducing variation, and each is weaker on its own. A fast process that produces inconsistent results still disappoints customers, and a consistent process that is slow still loses to competitors. Bringing the two together gives improvement teams a fuller toolkit and a shared language, which is why so many operations functions have adopted the combined approach.

What you will be able to do afterwards

By the end of the course, participants will be able to:

• Structure improvement projects using the DMAIC framework.
• Apply core Lean and Six Sigma tools.
• Identify sources of waste in a process.
• Identify sources of variation in a process.
• Remove waste and variation from processes.
• Position operational excellence as a lasting capability.

Course outline

Unit 1: Introduction to Lean Six Sigma

• Origins and history of lean and Six Sigma.
• Lean and Six Sigma as complementary approaches.
• Concept of value from the customer's view.
• Roles and belt structure in improvement teams.

Unit 2: Define and measure phases of DMAIC

• Defining problem and project scope with a charter.
• Mapping processes with SIPOC and value stream tools.
• Selecting metrics and building a data collection plan.
• Establishing a reliable baseline of performance.

Unit 3: Analyze phase

• Root cause analysis with fishbone and five whys.
• Pareto analysis of vital few causes.
• Data testing of suspected causes.
• Separation of symptoms from underlying drivers.

Unit 4: Improve phase

• Generating and selecting improvement options.
• Error-proofing with poka-yoke.
• Piloting changes before full rollout.
• Confirming improvement impact on root cause.

Unit 5: Control phase

• Control plans and standard work.
• Statistical process control and control charts.
• Handover to process owners.
• Monitoring to prevent backsliding.

Unit 6: Lean tools for operational excellence

• 5S and visual management.
• Value stream mapping and flow.
• Kanban and pull-based work.
• Kaizen and continuous small improvements.

Unit 7: Strategic application of Lean Six Sigma

• Aligning projects with strategic priorities.
• Selecting and governing a portfolio of projects.
• Building improvement capability in teams.
• Sustaining a culture of operational excellence.

How the course is delivered

The course is delivered through facilitated discussion, worked examples, and documented case studies of improvement projects, with structured feedback on participants' own process problems. It builds methodological understanding and is educational; it does not award a Lean Six Sigma belt certification.

Who should attend

The course suits operations, quality, and process professionals, team leaders, and managers responsible for performance. Those who want the manufacturing-focused view of the same tools will find Lean Manufacturing and Process Optimization a useful companion.

About EuroQuest International Training

EuroQuest International Training, founded in 2015 and headquartered in Bratislava, delivers professional courses to more than 15,000 participants across over 1,000 titles, in cities including Dubai, London, Barcelona, Istanbul, Vienna, Paris, and Geneva, led by experienced practitioners.

Frequently asked questions

Will I earn a Green Belt or Black Belt?

No. The course builds a strong working understanding of Lean Six Sigma and the DMAIC method. Formal belt certification is offered separately by certification bodies and is not awarded here.

Do I need statistics to keep up?

No advanced statistics are required. The course explains the tools in practical terms and focuses on applying them correctly instead of on heavy mathematics.

Is this only for manufacturing?

No. The methodology applies to services, healthcare, logistics, and administration, and the examples span sectors so participants can adapt the tools to their own work.

Related courses

• Lean Six Sigma for Process Improvement
• Six Sigma and Continuous Improvement Strategies
• Continuous Process Improvement Methodologies
• Benchmarking and Performance Improvement Strategies

Register for this course

To reserve a place or ask about dates and in-house delivery, contact EuroQuest International Training and our team will help you arrange the details.