The Office Protocol, Etiquette, and Business Ethics in Amman is a training course designed to strengthen professional conduct, communication, and workplace culture.
From:
08-06-2026
Course Overview
Professionalism in office administration goes beyond technical skills—it includes proper protocol, workplace etiquette, and ethical conduct. Office staff often represent the face of the organization, and their behavior shapes trust, respect, and organizational credibility.
This Office Protocol, Etiquette, and Business Ethics Training Course provides participants with the tools to manage professional interactions, apply workplace etiquette, and handle ethical dilemmas with confidence. Through real-world case studies, role-playing, and group discussions, participants will learn to build credibility and foster a respectful, ethical work environment.
Course Benefits
Strengthen professional etiquette and workplace behavior.
Apply office protocol in meetings, correspondence, and events.
Handle ethical challenges with confidence and fairness.
Build stronger workplace relationships and trust.
Enhance the organization’s reputation through professionalism.
Course Objectives
Define office protocol and etiquette in professional settings.
Apply proper workplace communication and conduct.
Recognize and manage ethical dilemmas in office operations.
Strengthen decision-making through ethical frameworks.
Represent executives and organizations with professionalism.
Build respectful, trust-based workplace relationships.
Promote a culture of integrity and accountability.
Training Methodology
The course blends lectures, role-playing simulations, group discussions, and real-world case studies. Participants will practice applying etiquette rules and resolving ethical scenarios.
Target Audience
Office managers and administrators.
Executive assistants and coordinators.
Administrative professionals supporting leadership.
Staff seeking to improve professionalism and ethical conduct.
Target Competencies
Professional protocol and etiquette.
Workplace ethics and integrity.
Communication and representation skills.
Decision-making in challenging situations.
Course Outline
Unit 1: Introduction to Office Protocol and Etiquette
The importance of professionalism in administration.
Core principles of workplace protocol.
Etiquette in daily office interactions.
Case studies of effective office behavior.
Unit 2: Workplace Etiquette and Professional Conduct
Communication etiquette in person, email, and phone.
Dress codes and professional appearance.
Meeting etiquette and behavior.
Building respect in professional relationships.
Unit 3: Business Protocol in Executive Support
Protocol in executive meetings and events.
Proper introductions, seating, and precedence.
Representing executives professionally.
International and cross-cultural protocol basics.
Unit 4: Understanding Business Ethics
Defining ethics in office administration.
Principles of integrity, fairness, and accountability.
Common ethical challenges in the workplace.
Organizational values and compliance.
Unit 5: Ethical Decision-Making
Frameworks for resolving ethical dilemmas.
Case studies of ethical vs. unethical practices.
Balancing organizational and personal integrity.
Transparent communication in decision-making.
Unit 6: Managing Ethical Challenges in Offices
Confidentiality and data integrity.
Avoiding favoritism and conflicts of interest.
Handling sensitive information responsibly.
Conflict resolution through ethical practices.
Unit 7: Building a Culture of Professionalism and Ethics
Embedding etiquette and ethics in policies.
Training staff in protocol and ethics.
Monitoring behavior and accountability.
Action plan for sustaining professionalism.
Ready to strengthen professionalism and ethics in your workplace?
Join the Office Protocol, Etiquette, and Business Ethics Training Course with EuroQuest International Training and create a respectful, ethical, and trusted office environment.
The Office Protocol, Etiquette, and Business Ethics Training Courses in Amman provide professionals with the essential standards and interpersonal skills required to maintain professionalism, respect, and ethical conduct in the workplace. These programs are suitable for administrative officers, executive assistants, office managers, team coordinators, and employees seeking to strengthen their professional image and contribute to a positive organizational culture.
Participants explore the core principles of office etiquette and protocol, including appropriate communication, professional appearance, formal greetings, meeting conduct, and workplace courtesy. The courses highlight how subtle behaviors—such as tone, body language, and responsiveness—shape perceptions and influence organizational relationships. Through practical activities and scenario-based discussions, attendees learn how to interact with colleagues, clients, and senior leadership in ways that convey confidence, credibility, and respect.
These business ethics and professional conduct training programs in Amman also emphasize ethical decision-making and accountability. Participants examine how organizational values guide workplace behavior and influence trust, cooperation, and transparency. Key areas include confidentiality, responsible use of resources, handling conflicts of interest, and maintaining fairness in daily tasks. The curriculum provides practical frameworks for navigating ethical dilemmas and supporting a culture of integrity in office operations.
In addition, the training addresses how cultural awareness and emotional intelligence contribute to effective communication and respectful collaboration in diverse professional environments. Participants gain strategies for managing challenging interactions diplomatically and ensuring inclusive and positive engagement across teams.
Attending these training courses in Amman offers valuable opportunities to learn from expert instructors and exchange best practices with peers from various sectors. The city’s active business community provides a meaningful context for applying protocol and ethics principles in real professional settings.
By completing this specialization, participants are equipped to uphold high standards of professional conduct, strengthen workplace culture, and contribute to well-managed, respectful, and ethically grounded office environments.