The Patient Experience and Customer Service Excellence in Amman is a specialized training course that equips healthcare professionals to deliver superior patient-centered care.
From:
05-01-2026
From:
02-02-2026
From:
22-06-2026
From:
06-07-2026
Course Overview
Patient experience is central to quality healthcare and organizational success. Effective communication, empathy, and service-oriented practices improve outcomes, build trust, and increase loyalty.
This Patient Experience and Customer Service Excellence Training Course provides participants with strategies to improve patient engagement, enhance service delivery, and build a culture of compassion and professionalism.
Through case studies, role-playing, and communication workshops, participants will practice the skills needed to deliver superior patient-centered care.
Course Benefits
Strengthen patient-centered communication skills.
Improve patient satisfaction and loyalty.
Foster empathy and compassion in patient care.
Build service excellence into healthcare culture.
Enhance organizational reputation and outcomes.
Course Objectives
Define patient experience and its role in healthcare quality.
Apply best practices for customer service in healthcare settings.
Strengthen communication and active listening skills.
Manage patient expectations and resolve complaints effectively.
Foster a culture of empathy, respect, and service excellence.
Measure and monitor patient satisfaction and feedback.
Align service excellence strategies with organizational goals.
Training Methodology
The course uses expert lectures, role-playing, patient interaction simulations, and group workshops. Participants will apply service excellence frameworks to real-world healthcare scenarios.
Target Audience
Nurses, physicians, and frontline staff.
Hospital executives and administrators.
Patient experience officers and quality managers.
Customer service and support staff in healthcare.
Target Competencies
Patient-centered communication.
Customer service excellence.
Conflict resolution and empathy.
Patient satisfaction measurement and improvement.
Course Outline
Unit 1: Foundations of Patient Experience
Defining patient experience and satisfaction.
The link between patient experience and healthcare quality.
Global trends and benchmarks.
The role of leadership in shaping experience.
Unit 2: Communication Skills for Service Excellence
Active listening and empathy in patient care.
Non-verbal communication and body language.
Delivering difficult messages with compassion.
Building trust through transparency.
Unit 3: Managing Expectations and Complaints
Understanding patient needs and expectations.
Strategies for managing patient complaints.
Conflict resolution and service recovery.
Turning negative experiences into positive outcomes.
Unit 4: Building a Culture of Service Excellence
Engaging staff in patient-centered care.
Training and motivating healthcare teams.
Embedding service excellence in organizational culture.
Recognition and reward systems for staff performance.
Unit 5: Measuring and Sustaining Patient Experience
Tools for measuring patient satisfaction.
Patient feedback systems and surveys.
Continuous improvement strategies.
Future trends in patient experience management.
Ready to deliver excellence in patient care and service?
Join the Patient Experience and Customer Service Excellence Training Course with EuroQuest International Training and transform patient interactions into lasting trust.
The Patient Experience and Customer Service Excellence Training Courses in Amman provide healthcare professionals, administrators, and service managers with the strategies and tools to enhance patient satisfaction, communication, and service quality across healthcare organizations. Designed for hospital managers, clinical leaders, and front-line staff, these programs focus on developing patient-centered approaches that strengthen trust, loyalty, and organizational reputation.
Participants gain a comprehensive understanding of patient experience management and service excellence in healthcare, exploring how empathy, communication, and service design contribute to quality care and improved outcomes. The courses emphasize practical methods for measuring patient satisfaction, managing feedback, and implementing service recovery protocols. Through case studies and interactive workshops, participants learn to apply hospitality-inspired models and evidence-based practices to create a compassionate, seamless, and responsive patient journey.
These customer service and patient experience training programs in Amman combine management theory with applied best practices. The curriculum covers key areas such as emotional intelligence, patient engagement, staff training, and the integration of digital tools to personalize care delivery. Participants also examine quality improvement frameworks, cultural competency, and leadership’s role in fostering a service-driven healthcare culture.
Attending these training courses in Amman provides professionals with a valuable opportunity to collaborate with global experts and peers in healthcare quality and service management. The city’s growing emphasis on healthcare innovation and excellence makes it an ideal environment for professional development. By completing this specialization, participants will be equipped to lead initiatives that elevate patient satisfaction, enhance service quality, and build sustainable patient-centered care systems—ensuring that healthcare institutions deliver exceptional experiences consistent with global standards of compassion, efficiency, and excellence.