The Patient Experience and Customer Service Excellence in Amsterdam is a specialized training course designed to help healthcare professionals elevate service quality and strengthen patient-centered care.
From:
09-02-2026
From:
02-03-2026
From:
01-06-2026
Course Overview
Patient experience is central to quality healthcare and organizational success. Effective communication, empathy, and service-oriented practices improve outcomes, build trust, and increase loyalty.
This Patient Experience and Customer Service Excellence Training Course provides participants with strategies to improve patient engagement, enhance service delivery, and build a culture of compassion and professionalism.
Through case studies, role-playing, and communication workshops, participants will practice the skills needed to deliver superior patient-centered care.
Course Benefits
Strengthen patient-centered communication skills.
Improve patient satisfaction and loyalty.
Foster empathy and compassion in patient care.
Build service excellence into healthcare culture.
Enhance organizational reputation and outcomes.
Course Objectives
Define patient experience and its role in healthcare quality.
Apply best practices for customer service in healthcare settings.
Strengthen communication and active listening skills.
Manage patient expectations and resolve complaints effectively.
Foster a culture of empathy, respect, and service excellence.
Measure and monitor patient satisfaction and feedback.
Align service excellence strategies with organizational goals.
Training Methodology
The course uses expert lectures, role-playing, patient interaction simulations, and group workshops. Participants will apply service excellence frameworks to real-world healthcare scenarios.
Target Audience
Nurses, physicians, and frontline staff.
Hospital executives and administrators.
Patient experience officers and quality managers.
Customer service and support staff in healthcare.
Target Competencies
Patient-centered communication.
Customer service excellence.
Conflict resolution and empathy.
Patient satisfaction measurement and improvement.
Course Outline
Unit 1: Foundations of Patient Experience
Defining patient experience and satisfaction.
The link between patient experience and healthcare quality.
Global trends and benchmarks.
The role of leadership in shaping experience.
Unit 2: Communication Skills for Service Excellence
Active listening and empathy in patient care.
Non-verbal communication and body language.
Delivering difficult messages with compassion.
Building trust through transparency.
Unit 3: Managing Expectations and Complaints
Understanding patient needs and expectations.
Strategies for managing patient complaints.
Conflict resolution and service recovery.
Turning negative experiences into positive outcomes.
Unit 4: Building a Culture of Service Excellence
Engaging staff in patient-centered care.
Training and motivating healthcare teams.
Embedding service excellence in organizational culture.
Recognition and reward systems for staff performance.
Unit 5: Measuring and Sustaining Patient Experience
Tools for measuring patient satisfaction.
Patient feedback systems and surveys.
Continuous improvement strategies.
Future trends in patient experience management.
Ready to deliver excellence in patient care and service?
Join the Patient Experience and Customer Service Excellence Training Course with EuroQuest International Training and transform patient interactions into lasting trust.
The Patient Experience and Customer Service Excellence Training Courses in Amsterdam provide healthcare professionals with the frameworks, communication strategies, and leadership skills needed to deliver exceptional patient-centered care and service quality. These programs are designed for hospital administrators, patient relations officers, clinical managers, and frontline healthcare staff who aim to strengthen the patient experience, enhance satisfaction, and foster trust within healthcare organizations.
Participants gain a comprehensive understanding of patient experience management and service excellence, focusing on how empathy, effective communication, and service design shape perceptions of care. The courses emphasize best practices in patient engagement, emotional intelligence, conflict resolution, and complaint management. Through interactive workshops and real-world case studies, participants learn to evaluate patient feedback, implement quality improvement initiatives, and build service cultures that promote compassion, efficiency, and professionalism.
These healthcare service excellence training programs in Amsterdam integrate hospitality principles with healthcare delivery systems. Participants explore topics such as patient journey mapping, service recovery models, staff empowerment, and performance measurement. The curriculum also highlights digital transformation in service delivery—covering telehealth interactions, online reputation management, and the use of data analytics to track satisfaction and improve care coordination.
Attending these training courses in Amsterdam provides professionals access to one of Europe’s leading centers for healthcare innovation, management education, and quality improvement. The city’s strong healthcare network and multicultural environment foster international collaboration and experiential learning. By completing this specialization, participants will be equipped to design and implement patient-centered service strategies, enhance communication and care delivery, and create sustainable systems that elevate both patient satisfaction and organizational excellence in modern healthcare settings.