The Patient Experience and Customer Service Excellence course in Jakarta is designed to equip healthcare professionals with the skills to improve patient satisfaction and deliver exceptional customer service.
From:
06-07-2026
From:
21-09-2026
From:
23-11-2026
Course Overview
Patient experience is central to quality healthcare and organizational success. Effective communication, empathy, and service-oriented practices improve outcomes, build trust, and increase loyalty.
This Patient Experience and Customer Service Excellence Training Course provides participants with strategies to improve patient engagement, enhance service delivery, and build a culture of compassion and professionalism.
Through case studies, role-playing, and communication workshops, participants will practice the skills needed to deliver superior patient-centered care.
Course Benefits
Strengthen patient-centered communication skills.
Improve patient satisfaction and loyalty.
Foster empathy and compassion in patient care.
Build service excellence into healthcare culture.
Enhance organizational reputation and outcomes.
Course Objectives
Define patient experience and its role in healthcare quality.
Apply best practices for customer service in healthcare settings.
Strengthen communication and active listening skills.
Manage patient expectations and resolve complaints effectively.
Foster a culture of empathy, respect, and service excellence.
Measure and monitor patient satisfaction and feedback.
Align service excellence strategies with organizational goals.
Training Methodology
The course uses expert lectures, role-playing, patient interaction simulations, and group workshops. Participants will apply service excellence frameworks to real-world healthcare scenarios.
Target Audience
Nurses, physicians, and frontline staff.
Hospital executives and administrators.
Patient experience officers and quality managers.
Customer service and support staff in healthcare.
Target Competencies
Patient-centered communication.
Customer service excellence.
Conflict resolution and empathy.
Patient satisfaction measurement and improvement.
Course Outline
Unit 1: Foundations of Patient Experience
Defining patient experience and satisfaction.
The link between patient experience and healthcare quality.
Global trends and benchmarks.
The role of leadership in shaping experience.
Unit 2: Communication Skills for Service Excellence
Active listening and empathy in patient care.
Non-verbal communication and body language.
Delivering difficult messages with compassion.
Building trust through transparency.
Unit 3: Managing Expectations and Complaints
Understanding patient needs and expectations.
Strategies for managing patient complaints.
Conflict resolution and service recovery.
Turning negative experiences into positive outcomes.
Unit 4: Building a Culture of Service Excellence
Engaging staff in patient-centered care.
Training and motivating healthcare teams.
Embedding service excellence in organizational culture.
Recognition and reward systems for staff performance.
Unit 5: Measuring and Sustaining Patient Experience
Tools for measuring patient satisfaction.
Patient feedback systems and surveys.
Continuous improvement strategies.
Future trends in patient experience management.
Ready to deliver excellence in patient care and service?
Join the Patient Experience and Customer Service Excellence Training Course with EuroQuest International Training and transform patient interactions into lasting trust.
The Patient Experience and Customer Service Excellence Training Courses in Jakarta provide healthcare professionals with the skills and strategies necessary to enhance patient care, satisfaction, and overall experience in healthcare settings. These programs are designed for hospital administrators, healthcare providers, customer service managers, and patient care coordinators who are dedicated to improving the quality of service and ensuring patients receive exceptional care.
Participants will explore the core principles of patient experience management, including communication techniques, empathy training, and the integration of patient-centered care practices. The courses cover essential topics such as managing patient expectations, handling difficult situations, building trust, and fostering a compassionate and supportive environment. Through interactive workshops, role-playing scenarios, and case studies, attendees will learn how to implement best practices that improve patient satisfaction, streamline healthcare processes, and enhance the overall patient journey.
These patient experience and customer service excellence programs in Jakarta emphasize the importance of creating a culture of service excellence within healthcare organizations. Participants will learn how to develop and implement service standards, train staff to engage with patients effectively, and use feedback to continuously improve care. Additionally, the courses focus on leveraging technology and data to personalize the patient experience, as well as maintaining a balance between efficiency and empathy in healthcare delivery.
Attending these training courses in Jakarta offers healthcare professionals a unique opportunity to engage with experts in patient care and service excellence while networking with peers from across the healthcare industry. Jakarta, with its growing healthcare sector, provides an ideal environment to learn and share experiences on improving patient service delivery. By completing this specialization, participants will be equipped with the knowledge and tools to enhance patient experiences, foster a positive healthcare environment, and drive customer service excellence across healthcare organizations.