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Course Overview

Quality is central to operational success. While quality control (QC) focuses on detecting defects and ensuring standards are met, quality assurance (QA) emphasizes preventing problems through structured systems, governance, and continuous improvement. Together, QC and QA safeguard customer satisfaction, compliance, and organizational reputation.

This ten-day course from EuroQuest International Training provides in-depth coverage of quality methodologies, process monitoring, risk-based thinking, auditing, compliance frameworks, and continuous improvement strategies. It also integrates foresight and sustainability, enabling participants to anticipate risks and build resilient operational quality systems.

Course Benefits

• Strengthen quality control and assurance frameworks in operations

• Apply risk-based approaches to anticipate quality challenges

• Enhance compliance with international quality standards (ISO, TQM, Six Sigma)

• Improve operational consistency, efficiency, and customer satisfaction

• Foster a culture of continuous improvement and accountability

Why Attend

Organizations that embed QC and QA into operations achieve superior performance, reduce risks, and protect brand reputation. This course prepares participants to align operational quality with strategic goals and regulatory requirements.

Training Methodology

• Structured knowledge sessions

• Case studies of QC and QA in diverse industries

• Scenario-based exercises in quality problem-solving

• Conceptual frameworks linking governance, foresight, and compliance

• Reflective workshops on building quality culture

Course Objectives

By the end of this training course, participants will be able to:

• Define principles of quality control and quality assurance in operations

• Apply QC tools and techniques to monitor processes and outputs

• Implement QA systems to prevent defects and ensure compliance

• Align QC and QA with international quality management frameworks

• Use foresight to anticipate risks in operational quality

• Conduct audits and evaluations of quality systems

• Integrate Lean and Six Sigma into QC and QA practices

• Manage stakeholder expectations through quality reporting

• Foster a culture of quality, accountability, and continuous improvement

• Align operations with ESG and sustainability goals

Course Outline

Unit 1: Introduction to QC and QA in Operations

• Distinction between QC and QA

• Importance of quality in operational excellence

• Role of governance in quality systems

• Case studies of QC/QA successes and failures

Unit 2: Quality Management Frameworks

• ISO 9001 and other quality standards

• Total Quality Management (TQM) principles

• Six Sigma and Lean integration

• Benchmarking and best practices

Unit 3: QC Tools and Techniques

• Control charts and process capability analysis

• Sampling methods and inspections

• Statistical quality control (SQC) tools

• Root cause analysis (Ishikawa, Pareto, 5 Whys)

Unit 4: QA Systems and Process Assurance

• Designing QA frameworks for operations

• Process mapping and standard operating procedures (SOPs)

• Preventive quality methods

• Embedding QA into product and service lifecycles

Unit 5: Risk-Based Quality Management

• Risk identification in operations

• Foresight in anticipating quality challenges

• Scenario planning for operational risks

• Risk-based decision-making in QA systems

Unit 6: Auditing and Compliance in Quality Systems

• Internal and external quality audits

• Compliance with industry regulations and certifications

• Document control and audit trails

• Corrective and preventive action frameworks (CAPA)

Unit 7: Continuous Improvement and Innovation

• Kaizen, Lean, and process improvement

• Embedding continuous improvement in QA/QC

• Measuring ROI of quality initiatives

• Innovation in quality management practices

Unit 8: Digital Tools for QC and QA

• Data analytics for quality monitoring

• AI and predictive analytics in quality management

• Digital dashboards and automated inspections

• Cybersecurity and data integrity in QA/QC

Unit 9: Stakeholder Engagement in Quality Assurance

• Communicating quality results to executives and customers

• Supplier and vendor quality management

• Building stakeholder trust through transparent reporting

• Quality as a driver of customer satisfaction

Unit 10: ESG, Sustainability, and Quality

• Linking ESG goals with quality frameworks

• Sustainable sourcing and supply chain quality assurance

• Environmental compliance and quality monitoring

• Social responsibility in QA systems

Unit 11: Crisis and Quality Management

• Managing quality failures and recalls

• Crisis communication in quality issues

• Root cause corrective action during crises

• Case studies of recovery from quality failures

Unit 12: Future of QC and QA in Operations

• Global trends in operational quality

• Hybrid models of quality management

• AI, automation, and robotics in QC/QA

• Future skills for quality professionals

• Consolidation of course insights

Target Audience

• Quality managers and compliance officers

• Operations and production managers

• Internal auditors and risk professionals

• Executives overseeing operational excellence

• Consultants in quality and process improvement

Target Competencies

• Quality control and assurance techniques

• Risk-based quality management

• Audit and compliance skills

• Continuous improvement methodologies

• Governance and stakeholder accountability

• Digital quality monitoring and analytics

• Crisis and sustainability-focused quality strategies

Join the Quality Control and Assurance in Operations Training Course from EuroQuest International Training to master QC and QA strategies that safeguard operational excellence, compliance, and customer trust.