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Course Overview

Operational excellence depends on robust systems of quality control (QC) and quality assurance (QA). QC ensures that outputs meet defined standards, while QA builds frameworks and processes to prevent defects, ensure compliance, and drive sustainable improvement. Together, they safeguard customer satisfaction, regulatory compliance, and organizational competitiveness.

This course covers QC methodologies, QA frameworks, ISO standards, statistical tools, performance monitoring, risk management, and global best practices. Participants will develop practical skills to design, implement, and manage effective QC and QA systems across diverse industries.

At EuroQuest International Training, the course blends case studies, simulations, and workshops to provide participants with both technical and strategic perspectives on operational quality management.

Key Benefits of Attending

• Master quality control techniques for process monitoring

• Design quality assurance frameworks for compliance and standards

• Apply statistical and analytical tools to measure quality

• Strengthen risk-based approaches to operational quality

• Benchmark QC and QA practices against global standards

Why Attend

This course empowers professionals to safeguard product and service quality by combining tactical quality control techniques with strategic assurance frameworks.

Course Methodology

• Expert-led lectures on QC and QA frameworks

• Case studies of quality successes and failures

• Workshops on measurement and process monitoring

• Simulations of quality control and audit activities

• Group projects on QA system design and implementation

Course Objectives

By the end of this ten-day training course, participants will be able to:

• Define QC and QA principles in operational contexts

• Apply statistical and analytical tools to monitor quality

• Design QA systems aligned with ISO and global standards

• Evaluate compliance with regulatory and customer requirements

• Detect defects and design preventive strategies

• Benchmark QC and QA practices against industry leaders

• Integrate risk-based quality management approaches

• Foster organizational cultures of quality and continuous improvement

• Align QA systems with ESG and sustainability objectives

• Communicate quality performance effectively to stakeholders

• Prepare for external quality audits and certifications

• Develop long-term strategies for operational excellence

Target Audience

• Quality control and assurance professionals

• Operations and production managers

• Process improvement and compliance officers

• Internal auditors and risk managers

• Consultants in quality and operational management

Target Competencies

• Quality control techniques and monitoring

• Quality assurance frameworks and standards

• Risk-based quality management

• Statistical analysis for quality performance

• Compliance and regulatory alignment

• Continuous improvement culture building

• Global benchmarking in QA and QC

Course Outline

Unit 1: Introduction to Quality in Operations

• Principles of quality control and assurance

• Role of QC and QA in operational excellence

• Case studies of quality management outcomes

• Workshop on quality awareness

Unit 2: Quality Control Tools and Techniques

• QC methods for monitoring processes and outputs

• Statistical Process Control (SPC)

• Practical application of QC tools

• Simulation of QC monitoring

Unit 3: Designing Quality Assurance Frameworks

• Difference between QC and QA approaches

• Building QA systems for prevention and compliance

• Aligning QA with organizational strategy

• Group activity on QA framework design

Unit 4: ISO Standards and Compliance

• ISO 9001 and other relevant quality standards

• Compliance requirements in operational quality

• Audit preparation and certification readiness

• Workshop on ISO compliance

Unit 5: Statistical and Analytical Tools for Quality

• Root cause analysis using data-driven tools

• Pareto charts, cause-effect diagrams, control charts

• Quantitative tools for defect detection

• Hands-on data analysis exercise

Unit 6: Risk-Based Quality Management

• Identifying risks in operations

• Integrating risk management with QA systems

• Tools for monitoring quality-related risks

• Simulation of risk assessment

Unit 7: Internal Audits and Quality Assurance

• Planning and conducting quality audits

• Documenting audit findings and corrective actions

• Continuous monitoring for compliance

• Role-play on audit scenarios

Unit 8: Building Cultures of Quality

• Engaging employees in quality improvement

• Leadership role in promoting QA and QC

• Communication frameworks for quality performance

• Group discussion on cultural transformation

Unit 9: Digital Tools for QC and QA

• Quality monitoring software and dashboards

• AI and automation in quality assurance

• Case study on digital QC solutions

• Hands-on digital tool activity

Unit 10: ESG and Quality in Operations

• Aligning QA with sustainability goals

• Quality’s role in ESG performance reporting

• Case study on ESG-driven quality systems

• Group exercise on sustainable quality strategies

Unit 11: Global Best Practices in QC and QA

• Benchmarking against multinational leaders

• Lessons from world-class quality management systems

• Adapting best practices to organizational contexts

• Group discussion on global insights

Unit 12: Capstone Quality Assurance Project

• Group project on designing QA and QC systems

• Conducting mock audits and performance analysis

• Presenting findings and improvement strategies

• Final adoption plan for organizations

Closing Call to Action

Join this ten-day training course to master quality control and assurance in operations, enabling you to monitor performance, ensure compliance, and drive continuous improvement.