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Course Overview

Every organization faces recurring issues, but without proper analysis, the same problems reappear. This Root Cause Analysis and Problem-Solving Techniques Training Course provides participants with the knowledge and tools to uncover underlying causes, eliminate them, and design effective long-term solutions.

The course introduces problem-solving models such as the 5 Whys, Fishbone Diagram, Failure Mode and Effects Analysis (FMEA), and other structured approaches. Through real-world case studies and practical exercises, participants will learn to diagnose problems systematically, prevent recurrence, and foster continuous improvement.

By the end of this program, attendees will be equipped to lead root cause analysis initiatives and build organizational resilience through effective problem-solving.

Course Benefits

• Learn structured root cause analysis techniques.

• Strengthen problem-solving and decision-making skills.

• Prevent recurrence of critical issues.

• Foster a culture of continuous improvement.

• Build confidence in addressing complex challenges.

Course Objectives

• Understand the principles of root cause analysis (RCA).

• Apply structured problem-solving models (5 Whys, Fishbone, FMEA).

• Use data-driven approaches to analyze problems.

• Design corrective and preventive actions (CAPA).

• Facilitate RCA workshops and team-based problem-solving.

• Evaluate effectiveness of solutions and monitor progress.

• Integrate RCA into quality and risk management systems.

Training Methodology

The course blends lectures, case studies, group discussions, and simulation-based problem-solving exercises. Participants will practice RCA tools on real and hypothetical scenarios.

Target Audience

• Quality and process improvement professionals.

• Risk, compliance, and audit officers.

• Operations and production managers.

• Anyone responsible for solving recurring organizational issues.

Target Competencies

• Root cause analysis methods.

• Structured problem-solving skills.

• Corrective and preventive action planning.

• Continuous improvement mindset.

Course Outline

Unit 1: Introduction to Root Cause Analysis

• Why problems recur in organizations.

• Principles of RCA and problem-solving.

• Benefits of systematic analysis.

• Case studies of RCA in action.

Unit 2: Problem Identification and Data Collection

• Defining problems clearly and objectively.

• Gathering evidence and data.

• Tools for problem scoping.

• Avoiding bias in problem identification.

Unit 3: Root Cause Analysis Tools

• 5 Whys technique.

• Fishbone (Ishikawa) Diagram.

• Failure Mode and Effects Analysis (FMEA).

• Pareto analysis and prioritization.

Unit 4: Developing and Implementing Solutions

• Designing corrective and preventive actions (CAPA).

• Solution evaluation and feasibility checks.

• Implementation planning.

• Monitoring effectiveness of solutions.

Unit 5: Building a Problem-Solving Culture

• Facilitating RCA workshops and teamwork.

• Embedding RCA into governance and quality systems.

• Linking RCA to continuous improvement.

• Sustaining problem-solving as an organizational practice.

Ready to solve problems at their source?
Join the Root Cause Analysis and Problem-Solving Techniques Training Course with EuroQuest International Training and build long-term solutions for organizational success.