The Technology and AI in Modern Hospitality Services course in Jakarta is a specialized training course designed to help hospitality professionals leverage technology and artificial intelligence to enhance operations and guest experiences.
From:
22-06-2026
From:
24-08-2026
Course Overview
Technology and artificial intelligence are revolutionizing the hospitality industry, from smart rooms and digital concierge services to AI-powered personalization and predictive analytics. Hospitality leaders must understand and integrate these innovations to meet evolving guest expectations and remain competitive.
This Technology and AI in Modern Hospitality Services Training Course provides participants with practical insights into leveraging digital tools, automation, and AI to optimize operations and create seamless guest experiences.
Through case studies, hands-on workshops, and technology demonstrations, participants will learn how to apply AI and digital solutions in real-world hospitality settings.
Course Benefits
Improve efficiency through smart hospitality technologies.
Personalize guest services with AI-driven insights.
Strengthen competitive advantage through innovation.
Enhance digital guest engagement and satisfaction.
Future-proof hospitality operations with emerging technologies.
Course Objectives
Understand the role of technology and AI in modern hospitality.
Apply AI tools for guest personalization and engagement.
Integrate smart hotel technologies for operational efficiency.
Leverage data analytics for decision-making.
Manage digital transformation in hospitality organizations.
Evaluate risks and ethical considerations of AI adoption.
Anticipate future innovations shaping hospitality services.
Training Methodology
The course uses expert-led lectures, global case studies, technology simulations, and group workshops. Participants will explore real-life applications of AI and digital transformation in hospitality.
Target Audience
Hotel and resort managers.
Guest experience and operations leaders.
Hospitality technology and innovation officers.
Consultants and entrepreneurs in hospitality services.
Target Competencies
Digital transformation in hospitality.
AI-driven personalization and engagement.
Smart operations and service automation.
Innovation management in hospitality.
Course Outline
Unit 1: Technology Trends in Hospitality
Global innovations shaping modern hospitality.
Role of digitalization in guest satisfaction.
Smart hotels and connected services.
Case studies of technology adoption.
Unit 2: Artificial Intelligence and Guest Personalization
AI tools for guest profiling and personalization.
Chatbots, digital concierges, and virtual assistants.
Predictive analytics for anticipating guest needs.
Balancing automation with human touch.
Unit 3: Smart Hotel Operations and Efficiency
IoT applications in hotel operations.
Smart rooms, keyless entry, and energy efficiency.
Streamlining check-in/check-out with technology.
Using tech to optimize staff productivity.
Unit 4: Data Analytics and Decision-Making
Collecting and analyzing guest data.
Revenue optimization through data insights.
Improving marketing with AI and analytics.
Data privacy and security considerations.
Unit 5: Future of AI and Technology in Hospitality
Emerging innovations in hospitality technology.
Ethical and workforce implications of AI.
Building digital-first strategies for hospitality.
Preparing organizations for future transformations.
Ready to transform hospitality with AI and digital innovation?
Join the Technology and AI in Modern Hospitality Services Training Course with EuroQuest International Training and gain the expertise to deliver smarter, more personalized guest experiences.
The Technology and AI in Modern Hospitality Services Training Courses in Jakarta offer professionals a comprehensive exploration of how digital innovation, automation, and artificial intelligence are transforming service delivery in the hospitality sector. Designed for hotel managers, customer experience leaders, operations supervisors, and digital transformation specialists, these programs provide the strategic and practical knowledge required to enhance guest satisfaction, streamline operations, and strengthen competitive advantage through technology-driven solutions.
Participants gain an in-depth understanding of key technology and AI applications across the hospitality lifecycle, including smart check-in systems, predictive guest analytics, automated service workflows, AI-powered concierge tools, and personalized digital guest experiences. The courses emphasize how technology can optimize operational efficiency, reduce service bottlenecks, and elevate service consistency across front-of-house and back-of-house functions. Practical sessions include demonstrations, case studies, and scenario-based exercises that illustrate the implementation of intelligent systems in real-world hospitality environments.
These technology and AI in hospitality training programs in Jakarta balance theoretical insight with hands-on exploration of emerging digital tools and platforms. Participants learn how data-driven personalization enhances guest engagement, how automation reduces manual workload, and how AI supports decision-making in areas such as pricing, staffing, and demand forecasting. The curriculum also highlights cybersecurity considerations, system integration challenges, and change management strategies essential for successful digital adoption within hospitality organizations.
Attending these training courses in Jakarta provides professionals with access to leading industry experts and a collaborative learning environment shaped by the city’s rapidly evolving tourism and service sector. The dynamic business landscape of Jakarta offers valuable context for understanding global hospitality trends and local innovation opportunities. By the end of the program, participants will be equipped to apply advanced technologies effectively, enhance operational excellence, and create personalized, future-ready guest experiences that drive long-term organizational success.