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Course Overview

TQM is a holistic approach to long-term success that views continuous improvement in every aspect of the business as essential for customer satisfaction and competitive advantage. Unlike isolated quality control systems, TQM requires organization-wide commitment, leadership alignment, and employee engagement.

This ten-day course from EuroQuest International Training explores the foundations of TQM, customer-focused strategies, process improvement methods, governance and compliance considerations, and cultural transformation. Participants will learn to embed quality into the DNA of their organizations, aligning TQM practices with global standards, sustainability, and innovation.

Course Benefits

• Strengthen TQM frameworks for organizational excellence

• Apply best practices to integrate quality culture across functions

• Use strategic foresight to anticipate quality challenges and opportunities

• Improve efficiency, reduce waste, and enhance customer satisfaction

• Build leadership and employee alignment around quality values

Why Attend

Organizations that implement TQM best practices achieve higher performance, innovation, and resilience. This course prepares participants to lead TQM initiatives that deliver measurable value and sustainable growth.

Training Methodology

• Structured knowledge sessions

• Case studies of successful TQM implementations

• Scenario-based exploration of quality improvement challenges

• Conceptual frameworks linking TQM, governance, and foresight

• Reflective workshops on building quality-driven cultures

Course Objectives

By the end of this training course, participants will be able to:

• Define the principles and core elements of TQM

• Apply continuous improvement methodologies across operations

• Foster a culture of quality, collaboration, and accountability

• Align TQM with customer needs and expectations

• Integrate Lean, Six Sigma, and Kaizen within TQM frameworks

• Anticipate risks and opportunities in quality management through foresight

• Ensure governance and compliance within TQM systems

• Measure and evaluate the impact of TQM practices

• Engage employees at all levels in quality-driven change

• Embed sustainability and ESG into TQM strategies

Course Outline

Unit 1: Introduction to TQM Principles

• History and philosophy of TQM

• Principles of customer focus, process orientation, and continuous improvement

• TQM vs. traditional quality management approaches

• Case studies of TQM-driven organizations

Unit 2: Leadership and Quality Culture

• Role of leadership in driving TQM success

• Building a culture of accountability and collaboration

• Communication strategies for quality alignment

• Leadership case examples in TQM transformations

Unit 3: Customer Focus and Value Creation

• Voice of the Customer (VoC) in TQM

• Customer satisfaction measurement tools

• Designing customer-centric processes

• Continuous improvement for customer value

Unit 4: Process Management and Continuous Improvement

• Process mapping and value stream analysis

• Kaizen and Lean principles in TQM

• Waste reduction and efficiency improvement

• Best practices in process standardization

Unit 5: Employee Engagement in TQM

• Involving employees in quality improvement

• Training and empowerment frameworks

• Recognition and motivation for engagement

• Building cross-functional improvement teams

Unit 6: Strategic Foresight in TQM

• Anticipating quality challenges in changing environments

• Scenario planning for quality risks and opportunities

• Early-warning systems for process performance gaps

• Adaptive strategies for continuous improvement

Unit 7: Integrating TQM with Lean Six Sigma

• Complementary roles of Lean, Six Sigma, and TQM

• DMAIC methodology within TQM systems

• Statistical quality tools and process analysis

• Global best practices in hybrid models

Unit 8: Governance, Compliance, and Ethics in TQM

• Governance frameworks supporting TQM systems

• Compliance with ISO 9001 and other standards

• Ethical considerations in quality management

• Accountability and transparency mechanisms

Unit 9: Measurement and Performance Monitoring

• KPIs for TQM success

• Balanced scorecard for quality metrics

• Quality cost analysis (CoQ models)

• Continuous monitoring and improvement dashboards

Unit 10: Innovation and TQM

• Linking innovation with continuous improvement

• Driving operational excellence through creative solutions

• Case insights into TQM-led innovation strategies

• Building resilience through innovation culture

Unit 11: Sustainability, ESG, and TQM

• Integrating ESG goals with TQM frameworks

• Sustainable sourcing and ethical supply chains

• Environmental and social responsibility in quality

• Reporting sustainability outcomes within TQM

Unit 12: Future of TQM Best Practices

• Global trends in TQM and operational excellence

• Digital transformation and TQM in Industry 4.0

• AI and analytics in quality monitoring

• Future skills for TQM leaders

• Consolidation of course insights

Target Audience

• Quality managers and executives

• Operations and process improvement leaders

• Governance, risk, and compliance officers

• HR and organizational development professionals

• Consultants in organizational excellence and quality systems

Target Competencies

• TQM frameworks and principles

• Leadership and quality culture building

• Customer focus and process improvement

• Strategic foresight in quality management

• Employee engagement and empowerment

• Governance, compliance, and ethics in TQM

• Measurement, sustainability, and innovation integration

Join the Total Quality Management (TQM) Best Practices Training Course from EuroQuest International Training to master quality culture, continuous improvement, and foresight strategies that drive long-term organizational excellence.