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Course Overview

Total Quality Management (TQM) emphasizes long-term success through customer satisfaction, employee involvement, and process improvement. By adopting TQM best practices, organizations can strengthen quality culture, reduce inefficiencies, and build sustainable competitive advantage.

This course explores TQM principles, customer focus, Kaizen, employee empowerment, quality measurement tools, benchmarking, and global best practices. Participants will learn how to design and embed TQM frameworks that drive continuous improvement and operational excellence.

At EuroQuest International Training, the course combines interactive lectures, case studies, simulations, and workshops to ensure participants gain both strategic insights and hands-on application skills.

Key Benefits of Attending

• Understand TQM principles and their application in organizations

• Apply continuous improvement tools for process excellence

• Strengthen customer-focused quality strategies

• Embed a culture of quality and employee empowerment

• Benchmark organizational performance against global leaders

Why Attend

This course enables professionals to transform operations by applying TQM best practices that deliver quality, efficiency, and long-term organizational success.

Course Methodology

• Expert-led lectures on TQM principles and practices

• Case studies of successful TQM organizations

• Workshops on quality improvement tools and methods

• Simulations of continuous improvement projects

• Group projects on embedding TQM strategies

Course Objectives

By the end of this ten-day training course, participants will be able to:

• Define the principles and frameworks of TQM

• Design customer-driven quality strategies

• Apply Kaizen and continuous improvement techniques

• Implement TQM tools such as PDCA, Pareto, and benchmarking

• Strengthen employee involvement in quality management

• Align TQM with organizational culture and leadership

• Apply data-driven tools to measure quality performance

• Benchmark TQM practices against world-class organizations

• Build resilience through quality-driven governance

• Integrate ESG and sustainability into TQM frameworks

• Foster organizational learning and innovation through TQM

• Develop long-term roadmaps for excellence and improvement

Target Audience

• Quality management and assurance professionals

• Operations and production managers

• Business leaders and executives

• HR and organizational development specialists

• Consultants in quality and continuous improvement

Target Competencies

• Total Quality Management frameworks

• Continuous improvement and Kaizen

• Customer-focused strategies

• Employee empowerment and engagement

• Data-driven quality analysis

• Benchmarking and global best practices

• Organizational culture of excellence

Course Outline

Unit 1: Introduction to TQM

• Principles and philosophy of TQM

• The role of TQM in organizational excellence

• Case studies of TQM implementation

• Workshop on quality awareness

Unit 2: Customer Focus and Satisfaction

• Designing strategies around customer needs

• Tools for measuring customer satisfaction

• Building loyalty through quality initiatives

• Group exercise on customer focus

Unit 3: Employee Involvement and Empowerment

• Role of employees in quality culture

• Techniques for employee engagement in TQM

• Leadership for empowerment and trust

• Workshop on team-driven quality initiatives

Unit 4: Continuous Improvement and Kaizen

• Principles of Kaizen in TQM

• PDCA (Plan-Do-Check-Act) cycle application

• Tools for ongoing process improvement

• Simulation of Kaizen activities

Unit 5: Quality Tools and Techniques

• Pareto charts, cause-effect diagrams, control charts

• Root cause analysis for problem solving

• Benchmarking against competitors and industry standards

• Hands-on use of quality tools

Unit 6: Process Management in TQM

• Mapping and analyzing processes for improvement

• Identifying bottlenecks and inefficiencies

• Process redesign and optimization methods

• Group project on process mapping

Unit 7: Leadership and Quality Culture

• Role of leadership in TQM success

• Building and sustaining cultures of excellence

• Communication strategies for quality engagement

• Case study on quality culture transformation

Unit 8: Performance Measurement and KPIs

• Metrics for evaluating quality performance

• Linking KPIs to organizational excellence

• Tools for monitoring quality outcomes

• Workshop on KPI design

Unit 9: Governance and Risk in TQM

• Governance frameworks for quality assurance

• Managing quality-related risks proactively

• Ensuring accountability in TQM systems

• Simulation of governance in TQM

Unit 10: ESG and Sustainability in TQM

• Aligning TQM with sustainability goals

• ESG-focused quality practices

• Case study on sustainability-driven TQM

• Group discussion on ESG integration

Unit 11: Global Best Practices in TQM

• Benchmarking world-class TQM organizations

• Lessons from industry leaders in quality excellence

• Adapting practices to organizational context

• Group discussion on global insights

Unit 12: Capstone TQM Best Practices Project

• Group project on embedding TQM frameworks

• Designing customer-focused quality strategies

• Presenting TQM improvement plans to executives

• Final adoption plan for organizations

Closing Call to Action

Join this ten-day training course to master Total Quality Management best practices, enabling you to embed continuous improvement, strengthen customer focus, and drive organizational excellence.