Course overview
Disputes are inevitable in business, but litigation is slow, expensive, and public, and often damages the relationship as much as the disagreement did. Alternative dispute resolution offers other routes, negotiation, mediation, and arbitration, that resolve conflict faster, more privately, and often with the relationship intact. Knowing when and how to use each is a valuable skill.
This course develops that skill. It covers the foundations of ADR, negotiation strategies, mediation skills, arbitration practices, and building ADR into organizational practice. It is built for managers, legal-adjacent, and commercial professionals who deal with disputes, and it is clear that the content is educational and is not legal advice.
Why this matters
Court battles drain money and management time and can take years, while a public dispute harms reputation and relationships. Many disputes that end up in court could have been resolved earlier and better through ADR.
Understanding ADR matters because choosing the right route, and handling it well, can turn a costly conflict into a manageable one. Professionals who can negotiate, mediate, and navigate arbitration resolve disputes on better terms. This course builds that capability while making clear where qualified legal advice is essential.
What you will be able to do afterwards
By the end of the course, participants should be able to:
- Explain the main forms of alternative dispute resolution.
- Apply negotiation strategies to disputes.
- Use mediation skills to resolve conflict.
- Understand arbitration practices and procedures.
- Build ADR into organizational practice.
Course outline
Unit 1: Introduction to alternative dispute resolution
The course opens with the ADR toolkit.
- What ADR is and why it is used.
- Negotiation, mediation, and arbitration compared.
- Choosing the right route.
- ADR versus litigation.
Unit 2: Negotiation strategies and techniques
This unit covers the first resort.
- Principled and interest-based negotiation.
- Preparing to negotiate.
- Managing difficult conversations.
- Reaching durable agreements.
Unit 3: Mediation skills for effective dispute resolution
This unit covers facilitated resolution.
- How mediation works.
- The mediator's role.
- Facilitating agreement.
- When mediation fits.
Unit 4: Arbitration practices and procedures
This unit covers the formal route.
- How arbitration works.
- Arbitration agreements and clauses.
- The arbitration process.
- Awards and enforcement.
Unit 5: Building ADR into organizational practice
The final unit covers making it routine.
- ADR clauses in contracts.
- Escalation and dispute processes.
- A culture of early resolution.
- A plan to take back to the workplace.
How the course is delivered
The course is led through structured explanation, documented case studies, worked examples, and group discussion of how disputes are resolved through ADR. Participants examine negotiation, mediation, and arbitration scenarios and work through the judgments involved. The content is educational and provides general information; it is not legal advice, and specific disputes should be handled with qualified counsel. For the business-law angle, it connects to Dispute Resolution and Arbitration in Business.
Who should attend
This course suits managers and commercial staff, legal-adjacent and contract professionals, HR and operations staff who handle disputes, and those who negotiate agreements. It works for those new to ADR and for experienced staff who want a sharper command of negotiation, mediation, and arbitration. No law degree is required.
About EuroQuest International Training
EuroQuest International Training was founded in 2015 by a team with more than 25 years of combined experience in professional training. The institute has delivered over 1,000 courses to more than 15,000 participants, and is headquartered in Bratislava, Slovakia, with training hubs in Dubai, London, Barcelona, Istanbul, Vienna, Paris, and Geneva. Courses are designed and reviewed by practitioners and updated to reflect current practice in each field.
Frequently asked questions
Is this course legal advice?
No. It provides general, educational information on alternative dispute resolution. It is not legal advice, and specific disputes should be handled with qualified counsel.
Does it cover negotiation, mediation, and arbitration?
Yes. It covers all three, comparing them and helping participants choose the right route and handle each effectively.
Do I need a legal background to attend?
No. The course explains ADR in accessible terms and suits managers, commercial, HR, and contract staff as well as legal-adjacent professionals.
Related courses
- Mediation and Conflict Resolution in Business Law
- Negotiation and Conflict Resolution for Leaders
- Workplace Conflict Resolution and Mediation
- Negotiation Strategies for Complex Contracts
Register for this course
To reserve a place or ask about scheduling and city options for the Alternative Dispute Resolution (ADR) Strategies course, use the registration and enquiry options on this page and the EuroQuest team will follow up with the details you need.
All Course Dates & Locations
28 dates · 16 cities · Nov 2026 – Jun 2027