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Course Overview

Negotiation and conflict resolution are essential skills for leaders managing diverse teams, stakeholders, and business partners. This Negotiation and Conflict Resolution for Leaders Training Course provides proven frameworks to approach negotiations strategically, resolve conflicts constructively, and maintain strong professional relationships.

Through role-plays, simulations, and case studies, participants will strengthen their ability to influence outcomes, manage difficult conversations, and create win-win solutions in complex organizational settings.

The course ensures leaders can navigate conflict with confidence, reduce workplace tensions, and negotiate agreements that support long-term success.

Course Benefits

• Strengthen executive negotiation and mediation skills.

• Manage conflicts with confidence and professionalism.

• Improve influence in high-stakes negotiations.

• Build stronger relationships through collaboration.

• Achieve win-win outcomes in disputes and deals.

Course Objectives

• Understand principles of negotiation and conflict resolution.

• Apply structured negotiation frameworks in leadership contexts.

• Manage difficult conversations with clarity and control.

• Identify sources of workplace conflict and address them effectively.

• Balance firmness with empathy in conflict situations.

• Build collaboration and trust during disputes.

• Develop strategies for sustainable agreements.

Training Methodology

The course uses interactive lectures, negotiation role-plays, conflict simulations, and global case studies. Leaders will practice handling real-world negotiation and resolution challenges.

Target Audience

• Executives and senior leaders.

• HR and talent management professionals.

• Managers handling team or stakeholder disputes.

• Professionals seeking to enhance negotiation skills.

Target Competencies

• Negotiation strategies.

• Conflict resolution.

• Influence and persuasion.

• Mediation skills.

Course Outlines

Unit 1: Foundations of Negotiation and Conflict Resolution

• The role of negotiation in leadership.

• Understanding conflict dynamics.

• Principles of constructive resolution.

• Lessons from negotiation case studies.

Unit 2: Negotiation Frameworks and Strategies

• Distributive vs. integrative negotiation.

• The Harvard negotiation model.

• Building BATNA (Best Alternative to a Negotiated Agreement).

• Practical tools for executive negotiations.

Unit 3: Managing Difficult Conversations

• Communication strategies under pressure.

• Listening techniques for resolution.

• Balancing assertiveness and empathy.

• Overcoming emotional barriers in conflict.

Unit 4: Conflict Resolution in Teams and Organizations

• Identifying sources of workplace conflict.

• Mediation techniques for leaders.

• Resolving interdepartmental and cross-cultural disputes.

• Building collaborative problem-solving processes.

Unit 5: Influence and Persuasion in Negotiation

• Persuasion psychology in leadership contexts.

• Building credibility and trust in negotiations.

• Power dynamics and ethical considerations.

• Case studies of persuasive negotiation.

Unit 6: Achieving Win-Win Agreements

• Techniques for integrative outcomes.

• Managing trade-offs and concessions.

• Building agreements that last.

• Examples of sustainable negotiation success.

Unit 7: Sustaining Negotiation and Resolution Skills

• Embedding conflict resolution into leadership practice.

• Continuous improvement in negotiation techniques.

• Coaching others in negotiation and mediation.

• Roadmap for long-term conflict management excellence.

Ready to negotiate with confidence and resolve conflicts effectively?
Join the Negotiation and Conflict Resolution for Leaders Training Course with EuroQuest International Training and master the skills to lead with influence.