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Course Overview

Conflict is natural in any workplace, but poorly managed disputes can harm trust, productivity, and culture. This Workplace Conflict Resolution and Mediation Training Course provides frameworks to identify, address, and resolve conflicts constructively.

Through mediation role-plays, case studies, and communication workshops, participants will learn how to act as neutral facilitators, de-escalate tensions, and design long-term solutions that restore relationships.

The course ensures HR leaders and managers can transform conflicts into opportunities for learning, trust-building, and organizational growth.

Course Benefits

• Strengthen skills in conflict resolution and mediation.

• Improve workplace communication and trust.

• Reduce employee disputes and grievances.

• Foster collaboration and engagement across teams.

• Build long-term systems for conflict prevention.

Course Objectives

• Understand principles of workplace conflict resolution.

• Identify sources and types of organizational conflict.

• Apply mediation frameworks to HR contexts.

• Strengthen active listening and facilitation skills.

• Balance neutrality with organizational needs.

• Build conflict resolution policies and systems.

• Sustain collaborative and trust-based workplaces.

Training Methodology

The course uses interactive lectures, HR conflict case studies, mediation role-plays, and group workshops. Participants will practice applying conflict resolution frameworks to real workplace scenarios.

Target Audience

• HR executives and employee relations professionals.

• Managers and leaders responsible for workplace culture.

• Organizational development and compliance specialists.

• Professionals seeking stronger negotiation and mediation skills.

Target Competencies

• Conflict resolution.

• Mediation and facilitation.

• Communication strategies.

• Trust and relationship management.

Course Outlines

Unit 1: Introduction to Workplace Conflict

• Understanding conflict in organizational settings.

• Costs and benefits of workplace disputes.

• HR’s role in conflict resolution.

• Case studies of conflict management.

Unit 2: Sources and Types of Workplace Conflict

• Identifying root causes of disputes.

• Types of conflict: interpersonal, team, organizational.

• Recognizing early warning signs.

• Conflict mapping exercises.

Unit 3: Communication in Conflict Resolution

• Active listening and questioning skills.

• Building empathy in conflict situations.

• Avoiding communication breakdowns.

• Practical communication role-plays.

Unit 4: Mediation Skills for HR Professionals

• Principles of workplace mediation.

• Structuring mediation sessions.

• Balancing neutrality and authority.

• Mediation role-play exercises.

Unit 5: Conflict Resolution Strategies

• Collaborative problem-solving approaches.

• Negotiation and compromise in conflict contexts.

• Managing high-emotion disputes.

• Case examples of resolution strategies.

Unit 6: Embedding Conflict Resolution in HR Systems

• Designing policies for grievance handling.

• Training managers in conflict resolution.

• Linking conflict resolution to HR strategy.

• Compliance considerations in conflict management.

Unit 7: Sustaining Conflict-Free Workplaces

• Building cultures of collaboration and respect.

• Monitoring and reducing recurring conflicts.

• Recognizing positive conflict as growth.

• Roadmap for sustainable conflict resolution.

Ready to transform workplace conflicts into opportunities?
Join the Workplace Conflict Resolution and Mediation Training Course with EuroQuest International Training and strengthen your skills in building trust and collaboration.