Root Cause Analysis and Problem-Solving Techniques Training Course

Course overview

The same problems tend to come back when teams treat symptoms instead of causes. A quick fix restores normal service, everyone moves on, and weeks later the fault returns, because the reason it happened was never found. Root cause analysis is the discipline of digging past the visible symptom to the underlying cause, so that a problem, once solved, stays solved.

This course, held at EuroQuest International Training, builds practical skill in root cause analysis and structured problem-solving. Participants work through defining problems clearly, collecting the right data, applying proven analysis tools, developing durable solutions, and fostering a culture that solves problems at the source. The course is educational and builds analytical judgment.

Why quick fixes cost more over time

A quick fix feels efficient because it is fast, but recurring problems quietly drain time, money, and trust every time they return. Solving a problem at its root is slower once and cheaper forever. Learning to resist the pull of the quick fix, and to invest in finding the true cause, is a habit that pays back many times over, and this course makes that habit teachable.

Course objectives

By the end of the course, participants will be able to:

• Separate symptoms that clear from causes that never left.
• Bound a problem by where it happens and where it does not.
• Interrogate evidence before treating any account as fact.
• Trace a recurring failure back to a cause that can be removed.
• Narrow a long list of suspects to the few worth testing.
• Prevent a repeat by making the failure physically impossible.
• Prove a fix held with a check made three months later.
• Embed a shared habit of naming causes without blaming people.

Course outline

Unit 1: Introduction to root cause analysis

• Repairs that restore service and leave the fault untouched.
• Repeat failures that justify the search for a root cause.
• The structured problem-solving cycle.
• Common traps that lead to shallow fixes.

Unit 2: Problem identification and data collection

• Defining a problem clearly and specifically.
• Collecting the timestamp, the log, and the part itself.
• Distinguishing facts from opinions.
• Scoping the problem to a manageable size.

Unit 3: Root cause analysis tools

• The five whys carried to an answer somebody can change.
• Candidate causes grouped into categories before testing.
• Two causes that account for most of the recorded failures.
• Deciding whether the cause sits in one step or a chain.

Unit 4: Developing and implementing solutions

• Generating solutions that address the cause.
• Evaluating and selecting options.
• Error-proofing to prevent recurrence.
• Verifying that the solution works.

Unit 5: Building a problem-solving culture

• Encouraging teams to seek causes.
• Making it safe to surface problems.
• Standardizing problem-solving methods.
• Keeping the check going long after the failures stop.

How the course is delivered

The course is delivered through facilitated discussion, worked examples, and documented case studies of real problems, with structured feedback on participants' own cases. It builds analytical judgment and is educational.

Who should attend

The course suits quality, operations, and engineering professionals, team leaders, and anyone responsible for solving recurring problems. Those working within a broader improvement method will find Lean Six Sigma for Process Improvement a natural complement.

About EuroQuest International Training

EuroQuest International Training, founded in 2015 and headquartered in Bratislava, delivers professional courses to more than 15,000 participants across over 1,000 titles, in cities including Dubai, London, Barcelona, Istanbul, Vienna, Paris, and Geneva, led by experienced practitioners.

Frequently asked questions

Do I need a technical background?

No. The tools work for problems in any function, from operations and quality to service and administration, and the course keeps them accessible.

How is this different from a Six Sigma course?

This course concentrates specifically on root cause analysis and problem-solving, which Six Sigma also uses. It is a focused, practical option for those who mainly need those skills.

Will I work on real problems?

Yes. Participants apply the tools to worked case studies and to their own examples through guided discussion, so the learning connects to real situations.

Related courses

• Continuous Process Improvement Methodologies
• Six Sigma and Continuous Improvement Strategies
• Building a Culture of Continuous Improvement
• Benchmarking and Performance Improvement Strategies

Register for this course

To reserve a place or ask about dates and in-house delivery, contact EuroQuest International Training and our team will help you arrange the details.